FOH Night Auditor | Luxury Hotel | Cape Town

Kendrick Recruitment is seeking a detail-oriented and experienced FOH Night Auditor to join a luxury hotel in Cape Town. This role is responsible for accurate financial reconciliation, supporting night-time operations, and ensuring excellent guest service during overnight shifts.

Key Requirements:

• Grade 12 certificate
  
• 2–3 years’ experience in a similar role within comparable hotels
  
• Accounting qualification or relevant experience
  
• Proficiency in Front Office tasks and hotel systems (Microsoft Office, PMS systems)
  
• Strong organisational, problem-solving, and networking skills
  
• Ability to remain calm and composed in high-pressure situations
  
• Fluent in English; additional languages are advantageous
  

Key Responsibilities:

Financial & Audit

• Audit daily revenue reports to ensure all income is accurately recorded
  
• Verify departure reports and guest checkout folios to identify discrepancies
  
• Review allowances, rebates, discounts, paid outs, and room transfers for accuracy
  
• Reconcile credit card transactions and close batches
  
• Ensure correct processing of promotions, loyalty programs, and charge slips
  
• Prepare and process nightly financial and handover reports
  
• Balance Food & Beverage pre-lists and report discrepancies
  

Guest Services & Operations

• Provide accurate information and support to guests, anticipating their needs
  
• Handle guest messages, mail, packages, and faxes accurately
  
• Respond effectively in emergency and safety situations
  
• Oversee night operations across all outlets (Housekeeping, In-Room Dining, Stewarding, Security)
  
• Maintain high standards of personal hygiene, uniform, appearance, and conduct
  

Team & Compliance

• Relieve the Night Manager when required
  
• Support Front Office operations and systems as needed
  
• Ensure compliance with health and safety directives
  
• Implement work instructions and hotel policies consistently
  
• Continuously improve operational efficiency and department knowledge
  

Success Metrics

• Guest satisfaction and service excellence
  
• Accurate financial reporting and reconciliations
  
• Effective support of night-time hotel operations
  

This role is ideal for a meticulous and reliable professional with a strong focus on accuracy, guest service, and night-time hotel operations.

Interested candidates are invited to submit their CV to apply for this opportunity.