Sales & Marketing Coordinator | Luxury Hotel | Cape Town

Kendrick Recruitment is seeking a motivated Sales & Marketing Coordinator to join a luxury hotel in Cape Town. This role supports the Sales & Marketing Department by optimising administrative efficiency, managing customer queries, and assisting the team in driving revenue growth.

Key Requirements:

• Diploma or Degree from a reputable hotel school
  
• Minimum 1 year of experience in a similar role
  
• Fluent in English; additional languages advantageous
  
• Proficient in Microsoft Office and Opera PMS systems
  
• Excellent organisational, communication, and problem-solving skills
  

Key Responsibilities:

Customer Relations & Sales Support

• Build and maintain effective customer relationships, handling enquiries personally or over the phone
  
• Assist the Sales Team with reservations for FITs, groups, and conferences
  
• Prepare rate proposals and follow up on business to maximise revenue
  
• Handle non-residential conference queries and generate new business opportunities
  
• Maintain and update the customer database and all incoming guest queries
  

Administration & Reporting

• Maintain accurate and efficient records, both manual and electronic
  
• Assist management with MIS and departmental reporting
  
• Manage inventory of all sales aids and promotional materials
  
• Ensure compliance with health and safety policies within the department
  
• Continuously improve operational efficiency and knowledge of own job function
  

Professional Standards

• Maintain the highest standards of personal hygiene, dress, appearance, and conduct
  
• Follow all departmental policies and work instructions diligently
  
• Support the Sales & Marketing management as needed to achieve departmental goals
  

Success Metrics

• Guest satisfaction and service excellence
  
• Performance against budgets and targets
  
• Cost saving initiatives and efficiency improvements
  

This role is ideal for an organised and proactive professional looking to develop their career in luxury hotel sales and marketing.

Interested candidates are invited to submit their CV to apply for this opportunity.