OPERATIONS ASSISTANT

ITC Hospitality Group | Cape Town

Department: Operations
Reports to: Operations Director

About ITC Hospitality Group

Established in 2006, ITC Hospitality Group is a Cape Town-based hospitality and property management company specialising in serviced accommodation for corporate and leisure travellers.

Our portfolio spans the Cape Town CBD, Foreshore and De Waterkant. We are committed to maintaining high standards of property management, operational efficiency and guest service.

Position Overview

ITC Hospitality Group is seeking a reliable, experienced and hands-on Operations Assistant to join our Operations team.

The successful candidate will form part of the team responsible for the daily operations and maintenance of our serviced apartment portfolio. This includes overseeing the upkeep of allocated properties, conducting inspections, coordinating maintenance activities and ensuring operational matters are addressed efficiently and followed through to completion.

We are looking for an organised, proactive individual with practical maintenance experience, strong problem-solving abilities and the ability to work both independently and collaboratively within a team.

Key Responsibilities

Property Operations and Maintenance

• Take responsibility for the daily operational and maintenance requirements of allocated properties.

• Conduct routine apartment inspections to identify maintenance concerns and ensure property readiness.

• Perform general upkeep, minor repairs and preventative maintenance within the scope of competence.

• Identify and prioritise maintenance issues according to urgency and operational requirements.

• Escalate major repairs, recurring concerns and safety-related matters appropriately.

• Ensure maintenance tasks are followed through to completion.

Maintenance Coordination and Reporting

• Receive, assess and record maintenance requests in accordance with company procedures.

• Prioritise emergency, urgent and routine maintenance matters.

• Coordinate contractor appointments, quotations and property access.

• Ensure the necessary approvals are obtained before maintenance work proceeds.

• Monitor maintenance progress and follow up on outstanding repairs.

• Verify completed work and maintain accurate maintenance records.

• Provide regular progress updates and clear handovers on unresolved matters.

Daily Operations and Team Coordination

• Plan and prioritise daily tasks according to operational requirements.

• Work collaboratively as part of the Operations team to ensure efficient daily operations, effective maintenance coordination and consistent property standards.

• Liaise with Guest Relations, Housekeeping and Management to address maintenance concerns.

• Respond promptly to maintenance issues affecting guest-occupied apartments.

• Assist with troubleshooting apartment facilities, appliances and equipment.

• Support apartment readiness and maintain company property standards.

• Provide driving and logistical support when required, including authorised collections and deliveries.

Minimum Requirements

• Matric or equivalent qualification.

• Valid driver's licence and PDP (essential).

• Minimum 1–2 years' relevant experience in property operations, building maintenance, facilities management or hospitality maintenance.

• Practical knowledge of general property maintenance, minor repairs, basic plumbing and electrical troubleshooting.

• Experience working across multiple properties or serviced apartments would be advantageous.

• Ability to assess and prioritise maintenance requests effectively.

• Experience coordinating contractors and monitoring maintenance work.

• Basic computer literacy, including Microsoft Office and maintenance record-keeping.

• Strong organisational, time-management and problem-solving skills.

• Good verbal and written communication skills.

• Ability to work independently, take initiative and follow tasks through to completion.

• A reliable, professional and service-focused approach.

• Flexibility to work shifts, weekends and public holidays when operationally required.

Key Competencies

• Accountability: Takes ownership of assigned responsibilities and ensures tasks are completed.

• Attention to Detail: Maintains high standards of property upkeep and operational readiness.

• Problem-Solving: Identifies maintenance concerns and takes appropriate action.

• Planning and Organisation: Effectively manages daily tasks and changing operational priorities.

• Communication and Teamwork: Works collaboratively across departments and provides clear updates.

• Reliability: Demonstrates professionalism, initiative and a consistent work ethic.

How to Apply

Suitably qualified candidates are invited to submit their CVs to:

Email: hradmin@inthecity.co.za" rel="noopener noreferrer">hradmin@inthecity.co.za

Subject: Operations Assistant Application