+2 more
Clear All Filters
Verified Ad
Job Summary
Restaurant & Hospitality Group based in Cape Town is looking for a proactive and organised Head of Training to lead learning and development across its portfolio. The successful candidate will oversee training delivery, employee induction, new store opening programmes and skills development reporting ; supporting consistent operational standards across the group. Duties: Training Facilitation & Course Development: Facilitate practical in-store training and theoretical classroom sessions. Develop course material and support the development of training facilitators. Ensure training reflects brand standards, operating procedures and business requirements. Annual Training Planning & Reporting: Develop and manage the annual training calendar, including internal, external and sponsored programmes. Maintain accurate employee training records and track participation for reporting purposes. Prepare franchisee training planners and brand training packs covering standard operating procedures, systems and processes. New Store Opening Support: Coordinate brand-specific training for new store teams. Train managers on company systems, including Kissflow, Magicbox, Micros and the e-learning platform. Prepare teams to follow audit procedures and operational systems. Arrange specialist facilitators for areas such as bar and coffee service. Provide operational support during opening week. Employee Induction: Coordinate monthly induction programmes for new employees. Introduce employees to the company structure, operating environment and growth opportunities. Provide systems and procedure training for newly appointed managers. Workplace Skills Planning: Track progress against annual Workplace Skills Plan targets. Prepare and coordinate the annual WSP submission according to the required timetable. Maintain accurate supporting records and training documentation. Sponsored Training Management: Manage external training sponsorship programmes and annual sponsorship budgets. Ensure contractual requirements and reporting obligations are met. Monitor and report on the effectiveness of sponsored training. Identify opportunities to maximise available training funding. Assist with additional training and operational requirements as directed by management. Requirements: Bachelor’s Degree in Human Resources, Education, Business Administration, or a related field. At least 5+ years in training and development, including 3+ years in a leadership, managerial, or supervisory role within the hospitality / restaurant industry Professional certifications like Certified Professional in Training Management (CPTM) Accredited Assessor/Skills Development Facilitator (SDF) credentials Ability to align learning and development (L&D) strategies with overall company goals and business objectives. Ability to oversee the design, implementation, and evaluation of comprehensive training, onboarding, and leadership programs. Advanced knowledge of Learning Management Systems (LMS) and digital e-learning platforms. Strong team management, budgeting, stakeholder engagement, and executive-level reporting capabilities.
HotelJobs
Recruiter
Error!
Success!
You have successfully created your alert.
You will receive an email when a new job matching your criteria is posted.
Please check your email. It looks like you haven't verified your account yet. Here's what you're missing out on:
- Response from employers
- Being able to log in and update your profile
- Apply for more jobs
Didn't receive the link? Resend Verification Link