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Job Summary
Are you an accomplished hospitality leader with a passion for luxury service, operational excellence, and commercial performance? We are seeking an experienced Director of Rooms to lead the overall operations and performance of the Rooms Division within a luxury resort environment. Overseeing Front Office, Housekeeping, and Neo Boutique, you will be responsible for delivering exceptional, personalised guest experiences while maximising revenue, profitability, productivity, and service standards. This senior leadership role requires a commercially astute, hands-on professional who can inspire teams, optimise operational performance, and ensure seamless coordination across all guest-facing functions. Key Responsibilities Lead and oversee all Rooms Division operations, ensuring exceptional guest service and consistent luxury standards. Manage recruitment, staffing, scheduling, performance management, training, and team development. Manage VIP and celebrity guest requirements, resolve complaints, and ensure effective follow-up on guest feedback. Drive financial performance through budgeting, forecasting, revenue management, expense control, payroll monitoring, and inventory management. Review occupancy, room rates, room inventory, and market trends to maximise revenue and profitability. Monitor departmental performance against budgets and financial targets, including regular P&L reviews. Collaborate with Finance, Human Resources, Food & Beverage, Sales, Groups & Events, Maintenance, Security, and other departments to ensure operational excellence. Maintain high standards of cleanliness, safety, security, and presentation across guest rooms and public areas. Support strategic planning, operational meetings, industry networking, and continuous improvement initiatives. Act as Senior Duty Manager in the absence of the Resort Manager, providing senior operational leadership to ensure the smooth running of the resort. Minimum Requirements BTech Degree or National Diploma in Hospitality. 3–5 years’ experience in a comparable position within a luxury hotel operation. 3–4 years’ managerial experience in Rooms Division and Operations within a five-star environment. Excellent knowledge of Rooms Division operations, with strong organisational and administrative skills. Computer literacy, including Excel, Opera, Micros, Word, and Outlook. Excellent guest service, problem-solving, and communication skills. Professional business presentation and the flexibility to meet the demands of a 24-hour operation. Ability to work confidently with spreadsheets, budgets, and financial reporting packages. Applicants must be South African citizens.
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