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Job Summary
Rooms Division Manager – Upscale Boutique Hotel – Central Cape Town An established upscale boutique hotel in Central Cape Town is seeking a commercially astute Rooms Division Manager to drive efficient daily operations alongside the General Manager. Overseeing Housekeeping and Front Office—including Reception, Reservations, Concierge, Switchboard, Night Management, and Maintenance coordination—the successful candidate will ensure seamless collaboration with Sales while delivering exceptional guest experiences from arrival to departure. Key Duties & Responsibilities Administration Forecasting & Cleaning Schedules. Prepare monthly operational forecasts for the Housekeeping department and coordinate across departments to plan cleaning schedules. Lost & Found. Manage and execute lost-and-found procedures in line with hotel standards. Departmental Budgets. Maintain and manage the annual budgets for the Housekeeping department. Quality Assurance Daily Briefings. Take part in regular morning briefings to align with colleagues and communicate daily departmental tasks. Property Inspections. Conduct thorough quality inspections of guest rooms, public areas, corridors, washrooms, spa areas, and back-of-house spaces. Laundry Operations. Supervise and manage laundry personnel and daily laundry workflows. Maintenance Coordination. Coordinate all maintenance issues with the Maintenance department to ensure guest rooms remain aesthetically pleasing and fully functional. Operational Checklists. Maintain and supervise departmental checklists across the division. Human Resources Recruitment & Selection. Conduct interviews in coordination with the General Manager and Human Resources. Staff Training. Deliver essential induction and ongoing training for both new and existing employees. Policy Compliance. Guide the team in understanding and adhering to company policies, rules, and regulations. Performance Management. Monitor daily staff performance and conduct formal performance appraisals accordingly. Expense Control Expense Administration. Effectively manage all departmental expenses and maintain accurate records and documentation for submission to the Financial Manager. Stock Takes & Par Levels. Review monthly consumption and usage of amenities, chemicals, and linen par stock levels by conducting accurate stock takes. Shrinkage & Loss Reporting. Report any damages, shrinkage, or loss of Housekeeping stock to the Financial Manager and General Manager. Budget Reviews. Review departmental budgets in accordance with the purchasing and consumption of goods. Candidate Requirements & Core Competencies Language Proficiency. Fluent in English, both spoken and written. Commercial Acumen. Strong commercial and business acumen with a solid ability to manage budgets and accounts. Quality & Results Focus. Genuine passion for quality paired with a results-driven approach. Leadership & Recruitment. Strong management and recruitment skills, acting as both a decisive leader and a collaborative team player. Guest Relations & Communication. Strong guest-handling and interpersonal communication skills. Time Management & Initiative. Excellent time-management skills with the ability to take initiative and make sound operational decisions. IT Proficiency. Proficient in Microsoft Office software, including Excel and Word. Summary of Screening Criteria: Job Type: Full-time Ability to commute/relocate: City of Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Name all the Hospitality Software Programs you are efficient in? Education: Diploma (Preferred) Experience: Front Office or Housekeeping Management: 5 years (Required) Microsoft Excel and Word: 3 years (Required) Hotel Operations: 5 years (Required) Staff recruitment, training, and performance appraisals: 3 years (Required) Departmental budgeting and monthly forecasting: 3 years (Preferred) Hotel Rooms Division Management: 3 years (Preferred) Stock control and monthly stock takes: 3 years (Preferred) License/Certification: South African Drivers License (Required) Location; City of Cape Town, Western Cape (Preferred) Work Location: In person
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