This is a remote position.

Job Title: Client Success Manager

We are looking for a Client Success Manager to take full ownership of client relationships post-onboarding. This role is responsible for retention, satisfaction, and revenue growth across a portfolio of accounts. You will act as the primary point of contact, ensuring client goals are clearly understood, executed, and translated into measurable business outcomes.

This is not a passive account management role. You are expected to proactively drive performance, identify growth opportunities, and ensure clients see continuous value.

Key Responsibilities

• Manage and grow a portfolio of client accounts
  
• Act as the primary point of contact for all client communication
  
• Build strong, long-term client relationships based on trust and results
  
• Translate client objectives into actionable strategies
  
• Monitor campaign and account performance, ensuring KPIs are met or exceeded
  
• Identify upsell and cross-sell opportunities within existing accounts
  
• Proactively address risks to retention and resolve issues quickly
  
• Collaborate with internal teams (marketing, content, paid media) to deliver results
  
• Provide regular performance updates and strategic recommendations to clients
  
• Maintain high client satisfaction and retention rates
  

Requirements

Requirements

• Proven experience in Client Success, Account Management, or Customer Success roles
  
• Strong understanding of digital marketing, advertising, or media services
  
• Demonstrated ability to manage multiple client accounts simultaneously
  
• Track record of client retention and revenue growth
  
• Excellent communication and relationship-building skills
  
• Strong commercial awareness and problem-solving ability
  
• Ability to work US timezone hours
  

Performance Expectations

• High client retention rate
  
• Consistent account growth (upsell / expansion revenue)
  
• Strong client satisfaction and feedback
  
• Proactive ownership of account outcomes
  

Benefits

How to Apply

Send your CV to recruitment@advdms.comwith“Client Success Manager” in the subject line.

Include:

• Your retention rate
  
• Average account growth %
  
• One example of a challenging client situation you successfully resolved
  

• 
  Problem Solving
• advertising
  
• emarketing
  
• account management
  
• upselling
  
• Salesforce)
  
• HubSpot
  
• CRM Systems (e.g.
  
• Business Development Awar...
  
• Conflict Resolution
  
• SaaS / Marketing Agency E...
  
• Time Management
  
• Communication & Presentat...
  
• Cross-functional Collabor...
  
• Data Analysis & Reporting
  
• Strategic Planning
  
• Customer Experience (CX)
  
• Client Success Management
  
• KPI Tracking & Reporting
  
• CRM Systems (e.g., HubSpo...
  
• Stakeholder Management
  
• Revenue Growth / Upsellin...
  
• Campaign Performance Mana...
  
• Digital Marketing
  
• Client Relationship Manag...
  
• Customer Retention
  
• Account Management
  
•