We are seeking an exceptional Operations Coordinator to support the delivery and operationalizing of a complex execution-layer platform in live client environments. This role sits at the intersection of coordination, delivery discipline, stakeholder follow-through, and operational readiness. You will ensure the deploy-ability backbone is structured, visible, and consistently maintained across multiple moving parts. 

• Coordinate deployment activity across meetings, actions, schedules, work streams, and stakeholder follow-through. 
  
• Maintain visibility of operational tasks, dependencies, risks, decisions, and readiness requirements. 
  
• Support planning logistics, implementation tracking, and execution administration for delivery teams. 
  
• Document and ensure follow-through on actions, decisions, timelines, and responsibilities. 
  
• Facilitate collaboration among client stakeholders, internal teams, and operational contacts to maintain momentum. 
  
• Support onboarding, access provisioning, meeting preparation, reporting inputs, and deployment readiness. 
  
• Flag issues, delays, gaps, or breakdowns in coordination early and clearly. 
  
• Maintain high-quality records across status updates, trackers, governance notes, and deployment artifacts. 
  
• Contribute to operational playbooks, coordination standards, and continuous improvement of deployment support methods. 
  
• Adapt coordination models to the pace and complexity of each environment; avoid generic approaches. 
  
• Assist with go-live preparation and post-deployment stabilization from an operational perspective. 
  
• Create structure and continuity across fast-moving implementation environments. 
  

Requirements

Experience 

• 5+ years of experience in operations coordination, delivery support, programme support, or complex implementation environments. 
  
• Proven experience supporting live, high-dependency, or multi-stakeholder environments. 
  
• Strong experience coordinating schedules, actions, reporting inputs, governance processes, and operational readiness activity. 
  
• Demonstrated ability to work across multiple sectors or domains without relying on generic support methods. 
  
• Experience managing competing priorities, ensuring documentation accuracy, and maintaining follow-through under pressure. 
  
• Solid understanding of how operational coordination impacts delivery quality and execution discipline. 
  
• Ability to engage confidently with both technical teams and operational stakeholders. 
  
• Experience supporting pilot activity, go-live readiness, and post-deployment coordination.   
  

• Technical Capability 
  

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• Operational coordination 
  
• Delivery support in complex environments 
  
• Tracker and action management 
  
• Governance and reporting support 
  
• Stakeholder follow-up and meeting coordination 
  
• Documentation and implementation record-keeping 
  
• Readiness and logistics support 
  
• Process discipline in fast-moving environments 
  
• Deployment support playbooks 
  
• Continuous improvement of coordination methods 
  

• Ideal Profile
  

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• Highly organized, yet adaptable and flexible. 
  
• Coordination that actively supports execution, not merely records it. 
  
• Comfortable working across diverse sectors with differing operational demands. 
  
• Ability to identify weak follow-through and strengthen structure accordingly. 
  
• Brings order, visibility, and pace to complex environments. 
  
• Dependable under pressure with precise execution detail. 
  
  

Core competencies 

• Operational coordination 
  
• Attention to detail 
  
• Structured follow-through 
  
• Cross-domain adaptability 
  
• Communication 
  
• Delivery discipline 
  
• Organizational judgment 
  
• Pace and responsiveness 
  
• Accountability 
  
  

Benefits

• Direct impact on live deployments: Play a critical part in ensuring go-lives are smooth, stable, and well-coordinated, delivering tangible value to clients. 
  
• Cross-functional exposure: Work with diverse teams across client stakeholders, internal groups, and operational contacts, expanding your network and collaboration skills. 
  
• Structured, non-administrative work: Engage in meaningful, delivery-focused coordination rather than generic admin tasks, with clear accountability and outcomes. 
  
• Skill development in complex environments: sharpen planning, risk management, stakeholder management, documentation, and governance practices in fast-paced settings. 
  
• Visibility and career progression: Regular involvement in deployment governance, playbooks, and continuous improvement can lead to recognition and opportunities for advancement. 
  
• Autonomy with disciplined cadence: Operate with a high degree of autonomy while applying disciplined follow-through and structured processes. 
  
• Exposure to advanced platforms and methodologies: Gain experience with deployment readiness, onboarding, access management, and post-deployment stabilization in complex ecosystems. 
  
• Problem-solving and decision-making: Regularly identify issues early and drive resolution, enhancing critical thinking and judgment under pressure. 
  
• Collaborative impact across sectors: Develop the ability to tailor coordination models to different environments, increasing versatility and adaptability. 
  
• Documentation and artifact ownership: Build a robust portfolio of status updates, governance notes, and deployment artifacts that demonstrate measurable outcomes.