Job Summary
Lifestyle Manager - Luxury Lifestyle Management Company - Johannesburg
Kendrick Recruitment is currently seeking a polished and service-driven Lifestyle Manager to join a prestigious luxury lifestyle management company based in Johannesburg. This is an exciting opportunity for a highly organised, client-focused individual with a passion for delivering exceptional service to high-net-worth members.
Salary: R17 500 – R25 000 (Dependent on Experience) + Commission
The Lifestyle Manager will provide high-level administrative and lifestyle support to senior management and the wider Lifestyle team, while also acting as a key point of contact for members. The role requires strong organisational ability, excellent communication skills, and the ability to deliver seamless service in a fast-paced, luxury environment.
Key Responsibilities:
• Manage member requests via email, telephone, and CRM systems in line with agreed service level agreements
• Deliver a high standard of personalised lifestyle management to members
• Act as the first point of contact for the Johannesburg office, ensuring all interactions reflect brand standards
• Support members with requests from initiation through to successful completion
• Assist in maintaining excellent service delivery and member satisfaction
• Provide administrative support to Senior Management and Lifestyle Managers
• Extract and analyse data from CRM systems to support reporting and operational requirements
• Ensure accuracy and upkeep of databases, contacts, and member information
• Maintain compliance with internal procedures and data protection standards, including PCI DSS requirements
• Support the Brand Relations Manager with research and preparation of newsletters and media summaries
• Assist in maintaining up-to-date events listings and supplier/contact databases
• Contribute to internal communications and operational updates
• Attend and support company events when required
• Assist with event execution and engage with attendees as a brand ambassador
• Represent the company in a professional and polished manner at all times
• Work collaboratively within a team while also managing tasks independently
• Ensure high attention to detail across all areas of responsibility
• Handle confidential information with discretion and professionalism
• Maintain a calm and courteous approach under pressure
• Background in customer service, guest relations, personal assistance, lifestyle management, or similar
• Experience working with executives, senior executives, or VIP clients advantageous
• Exposure to luxury travel, hospitality, or service environments preferred
• Strong understanding of high-end client expectations and service delivery standards
• Excellent written and verbal communication skills in English (additional languages advantageous)
• Strong organisational and time-management abilities
• Ability to prioritise, multitask, and meet deadlines under pressure
• Confident, proactive, and solution-oriented mindset
• Strong IT and CRM system skills (including Microsoft Office and similar platforms)
• Excellent telephone manner and interpersonal skills
• Ability to work independently and take initiative
• High level of professionalism and polished presentation
• Reliable with excellent timekeeping
• Ability to remain calm and effective in high-pressure situations
This is an excellent opportunity for an ambitious individual looking to build a career within the luxury lifestyle sector, working closely with high-net-worth clients in a fast-paced and rewarding environment.
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