Job Summary
• Manage a portfolio of existing clients and accounts
• Always offer first class customer service
• Providing a variety of quotations to clients
• Following up quotations each morning to ensure we have provided what was required and
offer any further help
• Work with Business Account Managers to maximise opportunities and pass on relevant leads
• Meet and exceed personal objectives in line with company KPIs and account SLAs
• Understand key products, services, and unique selling points
• Promote and support the values and behaviours and promote the company culture.
• Identify any areas where in-house training would improve performance
What a good fit looks like:
• Customer service orientation with a passion for exceeding expectations.
• Excellent verbal and written communication skills in English and German/Italian/Spanish.
• Minimum of 2 years' unbroken experience in customer service.
• Proficiency in computer skills and internet navigation.
Skills and Knowledge:
• Excellent organisational skills and the ability to work under pressure
• Express keen negotiating skills
• Strong problem-solving abilities with a proactive mindset.
• Demonstrated initiative and entrepreneurial drive.
• Exceptional attention to detail, providing accurate reports.
• A “lead by example” work ethic to drive first class customer service from the reservations
department with all clients, suppliers, and Diversity departments
• Proficiency in multitasking and working to tight deadlines.
• Experience in navigating computer systems and internet platforms.
• Mature, confident, and resilient personality, thriving in a dynamic startup environment.
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