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Job Summary
Our Client in the Hospitality Industry is seeking to employ an experienced Hospitality Reservationist to their dynamic team. This position will be based in Walmer Port Elizabeth.
Salary: R15 000 CTC per month.
Requirements:
- Grade 12 (Matric).
- Hospitality qualification (advantageous).
- Minimum 1–2 years’ experience in reservations, front office.
- Strong telephone etiquette.
- Good computer literacy (Microsoft Office, excel and word).
- PMS System - Opera.
Responsibilities, but not limited to:
- Answer incoming calls, emails, and online booking enquiries promptly and professionally.
- Process individual and group reservations accurately in the Property Management System (PMS).
- Recon Credit Cards to opera (Operating System).
- Issue AR Invoices – assist Debtors department.
- Advanced Deposits – allocate payments and post to applicable reservations.
- Check POP file and clear file once payments have been posted.
- Nedbank IVeri and Lite recon and post payments as well as links to guests.
- Commissions and supporting Invoices.
- Issue to accounts for payment.
- Process refunds / credit note paperwork.
- Check room availability and quote rates according to property policies.
- Upsell rooms, packages, and property services to maximise revenue.
- Amend, cancel, and confirm reservations as required.
- Ensure all bookings have correct payment details and billing instructions.
- Liaise with Front Office, Sales and Marketing, and Revenue departments regarding bookings.
- Maintain accurate guest profiles and reservation records.
- Handle special requests and VIP bookings.
- Ensure compliance with company policies and reservation procedures.
- Assist with reporting (daily pickup reports, occupancy updates, etc.).
Please note that should you not receive a response within 2 weeks of applying, you may consider your application unsuccessful.
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