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Job Summary
Our Client in the Hospitality Industry is seeking to employ an experienced Hospitality Reservationist to their dynamic team based. This position will be based in Walmer Port Elizabeth.
Salary: R15 000 CTC per month.
Requirements:
- Grade 12 (Matric).
- Hospitality qualification (advantageous).
- Minimum 1–2 years’ experience in reservations, front office.
- Strong telephone etiquette.
- Good computer literacy (Microsoft Office, excel and word).
- PMS System - Opera.
Responsibilities, but not limited to:
- Answer incoming calls, emails, and online booking enquiries promptly and professionally.
- Process individual and group reservations accurately in the Property Management System (PMS).
- Recon Credit Cards to opera (Operating System).
- Issue AR Invoices – assist Debtors department.
- Advanced Deposits – allocate payments and post to applicable reservations.
- Check POP file and clear file once payments have been posted.
- Nedbank IVeri and Lite recon and post payments as well as links to guests.
- Commissions and supporting Invoices.
- Issue to accounts for payment.
- Process refunds / credit note paperwork.
- Check room availability and quote rates according to property policies.
- Upsell rooms, packages, and property services to maximise revenue.
- Amend, cancel, and confirm reservations as required.
- Ensure all bookings have correct payment details and billing instructions.
- Liaise with Front Office, Sales and Marketing, and Revenue departments regarding bookings.
- Maintain accurate guest profiles and reservation records.
- Handle special requests and VIP bookings.
- Ensure compliance with company policies and reservation procedures.
- Assist with reporting (daily pickup reports, occupancy updates, etc.).
Please note that should you not receive a response within 2 weeks of applying, you may consider your application unsuccessful.
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