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Job Summary
Job Purpose
To handle all reservation enquiries efficiently and professionally, maximise room revenue, and ensure excellent customer service while maintaining accurate booking records.
Key Responsibilities
- Answer incoming calls, emails, and online booking enquiries promptly and professionally.
- Process individual and group reservations accurately in the Property Management System (PMS).
- Recon Credit Cards to opera (Operating System)
- Issue AR Invoices – assist Debtors department
- Advanced Deposits – allocate payments and post to applicable reservations
- Check POP file and clear file once payments have been posted
- Nedbank IVeri and Lite recon and post payments as well as links to guests
- Commissions and supporting Invoices. Issue to accounts for payment
- Process refunds / credit note paperwork
- Check room availability and quote rates according to property policies.
- Upsell rooms, packages, and property services to maximise revenue.
- Amend, cancel, and confirm reservations as required.
- Ensure all bookings have correct payment details and billing instructions.
- Liaise with Front Office, Sales and Marketing, and Revenue departments regarding bookings
- Maintain accurate guest profiles and reservation records.
- Handle special requests and VIP bookings.
- Ensure compliance with company policies and reservation procedures.
- Assist with reporting (daily pickup reports, occupancy updates, etc.).
Required Skills & Competencies
- Excellent communication skills (verbal and written).
- Strong telephone etiquette.
- Good computer literacy (Microsoft Office, excel and word)
- PMS System - Opera
- Attention to detail and accuracy is vital
- Ability to multitask and work under pressure.
- Sales and up-selling skills.
- Customer-focused attitude.
- Problem-solving ability in high pressurised environment
Qualifications & Experience
- Grade 12 (Matric).
- Hospitality qualification (advantageous).
- Minimum 1–2 years’ experience in reservations, front office,
Personal Attributes
- Professional and well-spoken.
- Reliable and punctual.
- Team player.
- Positive and proactive attitude.
RMG Recruitment (Pty) Ltd
Recruiter
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