Job Summary
The General Manager (GM) is responsible for the day to day management of a luxury, boutique hotel in Johannesburg, with a focus on good guest relations, visibility, and service excellence .
Responsibilities include:
- Guest Experience and Relations (Primary Focus)
- Oversee daily hotel operations, with a strong focus on Rooms Division
- Management of outsourced Food & Beverage and Conferencing providers
- Lead and support the management team, fostering a positive, service driven environment.
- Manage operational budgets, and revenue performance
- Ensure maintenance and property standards are maintained
Experience and skills:
- Proven experience in a boutique hotel environment
- Strong guest relations and front-of-house presence is essential.
- Hands-on leadership style with a willingness to be operationally involved
- People management experience
- Familiarity with Opera Hotel Management System (PMS).
This role will suit a Hotel Manager, who has a warm, approachable, and guest-focused personality. Someone who has a strong sense of ownership and accountability. This is an opportunity for a Hotel Manager who is ready to take the next step up from managing a smaller portfolio hotel.
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