15 Other Tourism/Hospitality jobs in Johannesburg on Job Mail

Direct Sales Manager

Introduction:
An exclusive home goods company situated in Ferndale is seeking to employ a dynamic Direct Sales Manager with 10 years’ experience within a sales role and 5 years’ managerial experience to become an integral part of the company’s operations.

Job purpose:
• Manage the sales team, prepare budgets and reports, and ensure that sales are
effective and scalable.

Requirements
Minimum education (essential):
• National Senior Certificate

Minimum education (desirable):
• BCom Degree / Diploma

Minimum applicable experience (years):
• 10 years of which 5 years managing a sales team

Required nature of experience:
• Direct sales with a proven record
• Sales strategies
• Sales processes
• Team management
• Planning and organising
• Client engagement
• Presenting and public speaking
• Budgeting and forecasting
• Data analytics and reporting
• Training development

Skills and Knowledge (essential):
• MS Office
• CRM systems
• Project Management
• Business to Consumer Sales
• Coaching and mentoring

Skills and Knowledge (desirable):
• Partners and rewards programmes
• Other: Travel required
• Valid driver’s license

Competencies
Essential Competencies
• Interpreting Data
• Providing Insights
• Developing Strategies
• Making Decisions
• Directing People
• Pursuing Goals
• Taking Action
• Seizing Opportunities
Important Competencies
• Examining Information
• Exploring Possibilities
• Generating Ideas
• Challenging Ideas
• Interacting with People
• Articulating Information
• Convincing People
• Team Working
• Conveying Self-Confidence
• Showing Composure
• Managing Tasks
• Producing Output

Key Performance Areas, Weights and Objectives
Sales Strategy 50%
• Develop sales strategy with focused markets to grow and support revenue.
• Provide continuous input on strategy to improve sales.
• Implement and manage strategic goals.
• Implement and maintain sales processes.
• Compile and maintain all related documentation needed.
• Drive sales targets.
• Ensure the sales team are trained with regards to product knowledge and sales procedures.

Team Management 20%
• Manage, train and coach regional sales managers and sales consultants to drive sales effectiveness.
• Provide regular updates to the sales consultants and management on sales activities, tracking against targets, and other reporting requirements.
• Establish, improve and ensure active management of team’s KPA’s with frequent feedback to the teams.
• Ensure there is appropriate and continuous team training.
• Improve and maintain department specific induction.
• Establish and maintain incentive structures with frequent feedback.
• Actively manage team well-being.
• Coordinate relevant HR related processes including leave, discipline, performance management.

Reporting and Budgeting 30%
• Provide reporting as and when required.
• Develop budget and forecast.
• Develop, implement, and maintain reporting structures.

Remuneration offered:
R 80 000 – R 100 000 CTC

Join the Team at this iconic 5-Star Hotel in Johannesburg. A stylish urban resort elevated on a hillside with panoramic views across Johannesburg and the prestigious neighbourhoods’ of the Parks whilst working on a team that is built on mutual respect, collaboration, excellent service and a passion for food and wine.

We seek a highly motivated and service-minded individual to join the F&B team as a Director of Restaurants.

The deeply instilled culture is personified by its employees, people who share a single focus and are inspired to offer great service. These Hotels and Resorts have been ranked FORTUNE Magazine’s “100 Best Companies to Work For.”

JOB SUMMARY

Plan, organize, direct and control the work of employees in the in the Hotel’s Food & Beverage outlets while ensuring exceptional service and attention to guests.

What to Expect: You Will…

• Be part of a cohesive team with opportunities to build a successful career with global potential
• Have access to a robust benefit plan
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence

Successful candidate must possess legal rights to work in South Africa

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Shape the way our customers drive and increase their business success by introducing innovative solutions that are impactful. This integral team member will be a leader for our Solutions Engineering team and provide coaching and mentorship of Solution Engineers around demo delivery, proof of concepts, technical feasibility of the proposed solution, and subject matter expertise for our product suite.

Primary Responsibilities for the Role

• Provides direction and specialist knowledge in applying the technology/application to client business.
• Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.
• Drive the product strategic growth of F&B solutions.
• Design, Develop and implement new solutions that meet customer requirements.
• In partnership with sales, we collaborate with our customers to inspire them with an innovative solution roadmap to drive outstanding ROI in their businesses.
• Support the performance management process with the Solutions Engineering team including activities such as goal planning, professional development, and annual reviews. Responsible for team motivation, retention, and career planning.
• Work closely with sales management peers around deal strategy, progression, prioritization, and resourcing.
• Must be able to provide updates of progress and challenges to the Executive committee.
• Design, develop, troubleshoot and debug software programs for databases, applications, and tools
• Facilitation of customer product/application understanding through discovery, presentations and demonstrations; provision of support throughout the entire sales cycle right through to customer go-live.
• Build and maintain a deep knowledge set of solutions offerings against major competitors, working directly with executive team and conducting market research to keep current.
• Focuses on large or complex sales opportunities that need creative and complex solutions.
• Attend any relevant meetings on customer premise or at a Micros location as and when required.
• Attend any relevant training course which is set to improve knowledge on the company’s or associated applications

Produce high quality documentation of a technical nature

Minimum Qualification and Experience Requirements

Education & Qualification

• A thorough understanding of Micros products including, but not limited to, RES, e7 and Simphony.
• Discovery skills to liaise with customers to understand their business challenges, configure & run complex evaluation labs and drive them to a technical win
• Excellent persuasive presentation skills in order to present technical solutions to prospects and existing customers.
• Provides direction and specialist knowledge in applying our technology/application to customers businesses.
• Candidates must be disciplined and well organised.
• Pragmatic, hands on individual.
• Excellent troubleshooting/diagnostic skills
• Flexible / adaptable approach to customer needs
• The ability to embrace issues / problems encountered, and communicate to the relevant internal teams / customer, working towards a satisfactory resolution.
• Ability to work under pressure and multi-task, the ability to prioritise ensuring that all tasks are completed to the relevant business processes
• Engaging and articulate speaker

• Matric / Grade 12 / Equivalent
• At least 10 years’ experience in one of:
  • QSR Implementations
  • TSR Implementations
• Experience in technology development and/or integration in F&B.
• Strong technical and business acumen, communication and interpersonal skills.
• Wide knowledge of the IT market and trends.
• Driver’s license

Contact Person: Mandy Barret

Apply Here:

Vacancy Status: Open

Own vehicle

Company in Sandton is looking for an experience Payroll Manager. The ideal candidate must have current working knowledge on Sage 300 People and must have current payroll management experience.

The payroll manager will be responsible for:

· Processing payrolls: Headcount +/- 1500 employees (Sage 300 People Payroll)

· Payroll reporting to meet internal and statutory obligations

· Payroll Reconsiliations.

· Update and maintain all employee records

· Update and manage Monthly Input sheets

· Loading and releasing of payroll on Bank System

· Liaising with Management and staff on payroll related matters

· 3rd party Reporting and Payments (PAYE, UIF, SDL)

· Processing all monthly SARS payments on E-filing

· Processing Midyear tax reconciliations and submitting to SARS

· Reconciling and submission of EMP501 at tax year end

· SARS Easy file and E-filing

· Distributing IRP5’s at tax year end

· Pension Fund, Funeral Fund and Medical Aid administration,

· Benefits reporting and processing on Sage 300

· Administration and reporting of EE, WCA, STATS SA.

· Job management and performance management

· Budget Administration and reporting

· Admin and Support Sage HR information

· GL maintenance and reporting

· Train and Manage Payroll Administrators

Main scope of Duties: To maximise Catering sales, and to manage and supervise the Catering Department and the areas of the hotel in which group and private events takes place in such a way that company standards are achieved and maintained in respect of quantity, quality and service.

Main Duties and Responsibilities

1. To communicate on a regular basis with the departmental managers and coordinator’s to review the department, functions, staff, goals and objectives, etc.
2. The ability to develop and motivate the employees that you are responsible for, maintaining a high level of communication and morale.

Product

1. The ability to establish all office procedures and monitor their effectiveness.
2. The ability to develop banquet menus and pricing structures based on local competitive analysis.
3. The ability to coordinate marketing and sales efforts for Catering with the Director of Sales and Marketing.
4. The ability to actively solicit and book large and important social, corporate and association business as well as handle all VIP functions.
5. To allocate duties and delegate work within the department continuously monitoring the progress and ensuring that all work is kept up to date.
6. To ensure that the banqueting rooms are left to maximum occupancy and maximum profitability.
7. To maintain a good relationship with the suppliers.
8. To maintain a good relationship with counterparts in other competitive establishments and to be able to report competitive analysis required.
9. Always come up with new ideas to improve the product through green house, competitive analysis, magazines.
10. The ability to maintain an active trace/follow-up system on all personal sales calls.
11. The ability to finalize all bookings in writing maximizing all revenue potential by up selling in all revenue producing areas.
12. The ability to secure deposits and maintain established credit policies.
13. The ability to conduct weekly meetings with support departments to review all events for the upcoming week.
14. The ability to keep management and public relations informed of all functions booked at the hotel as well as any well known personalities or security sensitive functions.
15. The ability to coordinate details of daily events with the Executive Chef, Banquet Chef and the Banquet Manager.
16. The ability to monitor all departmental weekly expenses, i.e. payroll, utility and food and beverage costs, etc.
17. The ability to achieve yearly personal sales booking goals, as well as manage the sales goals and objectives of the catering management team.
18. The ability to coordinate the aggressive sales efforts of the Catering department to solicit business.
19. The ability to supervise and direct the work of all employees in the Catering Department.
20. The ability to conduct weekly Catering meetings and attend all required meetings.
21. The ability to handle customer complaint.
22. To make sure all venues are up to the standards by being involved in the banqueting venues and the furniture.
23. Ensure all clients are responded to as per the company standards.
24. The ability to complete and conduct performance evaluations for catering staff.
25. The ability to prepare weekly and monthly forecasts and the annual budget for labor and revenues.
26. The ability to communicate on a regular basis with the Banquet Manager to review the department, functions, staff, goals and objectives of all client events and groups.
27. The ability to respond properly in any hotel emergency or safety situation.
28. The ability to recommend the hiring, terminating, or disciplining of any banquet or catering employee.

Profit

1. To ensure maximum Marketing and Sales efforts for Catering are achieved and to coordinate these efforts with the Director of Sales and Marketing.
2. To finalize bookings in writing, maximizing all revenue potential by up-selling in all revenue producing areas.
3. To secure deposits and maintain established credit policies.
4. To prepare a weekly ‘definite’ booking report at the conclusion of each week and weekly and monthly pace reports.
5. To maintain a thorough concept of food cost and menu planning.
6. To prepare weekly and monthly forecasts and the annual budget for labor, revenue, costs and Marketing plan.
7. To keenly qualify business inquiries and makes informed decisions on business opportunities to ensure optimal yield for every booking.
8. The ability to actively participate in weekly forecasting of revenues and expenses.
9. To carry out any other duties as directed by the Director of Sales and Marketing.

Join the Team at this iconic 5-Star Hotel in Johannesburg. A stylish urban resort elevated on a hillside with panoramic views across Johannesburg and the prestigious neighbourhoods’ of the Parks whilst working on a team that is built on mutual respect, collaboration, excellent service and a passion for food and wine.

KNOWLEDGE / EDUCATION / QUALIFICATIONS

• Professional Qualifications: Depth of experience in Public Relations and Marketing Communications
• Education: University degree (Bachelor minimum)
• Experience: 10+ years of experience in related fields
• Travel: As required

Consumer Insight and Performance Management

• Leverage in-market intelligence, consumer insights and provide strategic recommendations to enable data-led decision-making
• Establish a robust success measurement framework ensuring activities are monitored and optimised against the pre-established KPIs
• Conduct monthly performance reviews with third-party agencies to establish a forward-looking approach to marketing planning, ensuring digital opportunities are maximised
• Monitor Hotels’ and competitor media coverage, social media, as well as online reviews for more in-depth market insight

Strategic Planning and Implementation

• In collaboration with the Senior Director of Marketing, own the definition and delivery of the annual PR, Social Media and Marketing Communications strategy and tactical plans for the assigned Hotels. Includes the development of insight-led strategies and tactical roadmap, multi-channel campaigns, acquisition and conversion-focused digital and direct marketing activities, media and influencer relations, storytelling, and content creation.
• Participate in the crafting of the Hotels’ annual business plans, including setting actions and budgets for PR and Social Media and Marketing Communications programs and tactics.
• In collaboration with the Senior Director of Marketing, define the property positioning framework, ensuring it is outward-looking, built on insights and reflective of brand DNA.
• Create annual planning calendars covering all aspects of Hotel PR, Social Media and Digital Marketing initiatives and campaigns ensuring activities are relevant and timed to support Hotels’ commercial goals.
• Ensure global brand initiatives and campaigns are fully leveraged to showcase Hotels’ relevant offerings in the local market.
• Identify and explore in-market partnership opportunities to unlock access to additional PR, Social Media, Marketing and commercial opportunities.
• Manage budget and expenses associated with PR, Social Media, Marketing Communications plans.

Hotel PR & Marketing presence and content development

• Oversee and optimise online and offline presence of Hotels, including the development of integrated PR, Social Media and Marketing Communications activities that generate differentiating stories and fuel brand equity.
• In collaboration with Global and Area Marketing teams, develop DNA-infused ownable destination content that taps into search intent and showcases each Hotel’s distinct offerings and experiences.
• Ensure all Hotel PR, Social Media and Marketing Communications content, including photography, video, press room, advertising, direct mail assets, and collateral, is in keeping with brand guidelines.
• Responsible for editorial direction and presence of Hotels across PR, Social Media and Marketing Communications, ensuring content is rooted in the property positioning, and is in keeping with brand aesthetics and tone of voice.
• Engage in media relations by actively managing professional relationships with local and regional media and influencers. Includes hosting media visits, pitching targeted story ideas, organising fam trips and photoshoots, entertaining key media and influencer contacts and responding in a timely way to media enquiries.
• Play a key role in the Hotels’ reputation management by keeping track of public attitudes, flagging possible consequences of decisions, developing key messages, managing issues, and crisis communications, working in collaboration with Corporate teams as needed.
• Proven ability to manage relationships with 3rd party agency partners, guide them in business strategy and tactics, manage activities, and keep them informed of relevant news and updates to drive commercial performance.
• Oversee the Hotels’ social media content strategy and manage property social media channels.
• Responsible for curation of UGC and influencer/content creator assets that are brand-elevating and reflective of the Four Seasons aesthetic, leveraging approved brand tools and templates.
• Use a strategic approach in overseeing the Hotel’s community relations, CSR initiatives, internal communications and other activities specific to the Hotel and its VIP guests.
• Ensure content opportunities are fully leveraged across all owned and earned platforms, including FS.com, FS App, In-language sites, and B2B platforms (preferred partner website, B2B communication tools and newsletters, etc.

Demand Generation and Acquisition

• Ensure Hotels leverage the full range of global Marketing and Digital Programs including SEO, PPC, Paid Social, Display, Programmatic.
• Define an annual digital marketing and direct marketing strategy and plans by working closely with the Senior Director of Marketing and Director of Revenue in identifying key opportunities and gaps in business.
• Works closely with the F&B and Spa teams to develop promotional and marketing activities and calendars to stimulate and capture revenue opportunities.
• Devise customer acquisition tactics to build local database, while maintaining compliance to privacy guidelines

Leadership & Cross Functional Collaboration

• Partner with key internal business stakeholders and develop productive strong two-way relationships with Operations, Sales, Marketing Communications and Revenue Management.
• Establish and develop relationships with Four Seasons Area and Corporate Marketing teams.
• Inform relevant Corporate and Area teams of planned events and developments that could be of national or international PR value.
• Proactively identify ways to improve services and process efficiencies.
• Demonstrate a proactive nature of constant improvement in a fast-paced environment.
• Establish and ensure adherence to budgets, goals, development plans and performance requirements.

Key Behavioural Competencies

• Demonstrate leadership traits that are inspiring to others especially in forging alliances and maintaining cooperative working relationships with peers, agencies, leadership team, ownership groups.
• A strategic thinker with ability to assess challenges and identify best possible solutions, resources and procedures to implement priorities.
• Ability to see linkages between various levels of Hotel teams so as to provide guidance, increase alignment, and improve efficiencies
• Ability to work independently, solve problems, take initiative and demonstrate solid judgement.
• Able to bring together, coordinate and lead projects within the collection and Hotel teams, with multiple stakeholders.
• Strong budget management, business acumen and negotiating.
• An excellent communicator with ability to influence and communicate with stakeholders at all levels.

Key functional Competencies

• Experience in formulating integrated Public Relations, Social Media and Marketing Communications strategies and tactical plans.
• Excellent English communications skills (verbal and written), a strong sense of quality and a creative mindset.
• Experience in reputation management and crisis communications.
• Experience in digital marketing and managing social media strategy and channels.
• Deep understanding of the competitive landscape and market trends.
• A keen eye for detail and a strong appreciation of creative aesthetics through a luxury lens.
• Proven success in interpreting data and translating findings into an action plan that supports business goals.
• Proficiency with Social Media management tools (Sprout Social or similar), user-generated content platforms (Olapic or similar) and online reputation management tools (Revinate or similar) an asset.
• Experience in consumer marketing.
• Deep understanding of Affluent consumers including their preferences and buying cycle. Previous experience in Travel Industry and/or Safari is a plus.

Internal Relationships

• Regional VPs and Hotel General Managers
• Senior Director of Sales and Marketing
• Global and Area teams
• On-property Department Heads

External Relationships

• Media and influencers
• Partner agencies
• Owner/developers/asset managers
• Partners

The Sales Development Representative is responsible for selling the business’s products & services. He/she is responsible for implementing sales plans, documenting quotes, and reporting sales performance to the line manager.

Primary Responsibilities for the Role

• To acquire new business for the hospitality division.
• Perform cost-benefit and needs analysis for potential customers to meet their needs.
• Achieve agreed upon sales targets and outcomes within determined schedule through achieving or exceeding allocated Sales Quota.
• Sales quota to be reviewed annually.
• Follow up on leads by visiting prospective clients regularly, often enough to maintain their interest but not too often to alienate them.
• Analyse the territory/market potential, track sales and provide status reports.
• To entertain prospective clients, where possible combining this with visits to existing satisfied customers.
• Coordinate sales effort with all team members and departments/divisions required
• To maintain communication with the client showing an ongoing interest in the installation and the installation team.
• Ensure that all funds are collected on time as per the contract.
• To complete a daily log of all activities, quotations sent and lost business.
• Analyse statistics thereby identifying key sales areas, problems, and success rate.
• To research prospective client details, finding out as much as possible about the company to ensure a professional approach.
• To constantly monitor and be aware of competitor activity.
• To present a realistic proposal to a prospective client, having thoroughly researched cost factors, and ensure that the proposal is achievable.
• To constantly be aware of new business opportunities and action these.
• Maintain communications with the office daily.
• Forward relevant product information, fixes, workarounds, known issues, etc… to relevant personnel within the company.
• Keep updated on new technologies available, both on Oracle Hospitality software/hardware products, third-party software/hardware products, as well as general IT technologies, related to our industry.
• Regularly visit the corporate website https://www.adaptit.com/hospitality-consumer-markets to keep informed about corporate developments and news.
• Regularly visit the MICROS page on Adapt IT SharePoint intranet site and read any published ‘Product Marketing Announcements’ (PMA) and Field Bulletins and presentations available on either Oracle or Micros SA website
• Maintain an adequate level of knowledge in MS Windows operating systems and software utilities as released from time to time.
• Be able to demonstrate Micros SA product range confidently and knowledgeably.
• Maintain competitor knowledge.
• Maintain client files, filing of all quotations and sales documentation.
• Update and maintain your customer’s details on required platform/s.
• Maintain your business diary on Microsoft outlook and grant access to the Sales Manager to view your activities.
• All commission and expense claims to be submitted timeously
• Supply management with reports on customer needs, problems, interests, competitive activities and potential for new products and services.
• Clearly communicate and maintain the progress/updates/change initiatives to internal and external stakeholders regularly and as required by management

Minimum Qualification and Experience Requirements

• Matric / Grade 12 / Equivalent
• Minimum 5 years’ experience within sales
• Valid passport
• Own reliable vehicle and valid driver’s license
• Willing to travel
• Understanding of Hospitality environment or experience in Information Technology Sector (IT) beneficial
• Proficient in Microsoft product suite

Desired Skills and Qualities

1. Personal Attributes and Qualities

• Highly motivated, self-disciplined and target driven with proven track record in sales
• Excellent selling, negotiation, and communication skills
• Excellent customer service
• Excellent knowledge of MS Office
• Ability to create and deliver presentations tailored to the audience needs

PURPOSE OF THE POSITION

• This role is within the Micros Professional Services department of Micros SA, implementing Oracle Hospitality Inventory Management (MyInventory) solutions from database configuration, front end configuration, 3rd party assistance, application training (including documentation), operating standards documentation, through to the customer live process, ongoing product support.
• Ensuring that the company’s process and control measures are always adhered to.

PRIMARY RESPONSIBILITIES FOR THE ROLE

MyInventory Product Specialist:

• Is responsible for the Oracle Hospitality Inventory Management Product and environment.
• required to design a workable, replicable, solution to meet the specific needs to the customer and in accordance with best practice including, but not limited to, documentation, manuals, and installation standards.
• should be capable of managing situations and challenges as they arise, with a clear and analytical approach to solving such problems.
• must be able to provide updates of progress and challenges to the Information Systems Services Manager
• Lead and mentor the implementation team on the Oracle Hospitality Inventory Management product.
• Regularly Monitor and Conduct Database and Server Maintenance for Oracle Hospitality Inventory Management servers when required.
• Regularly Monitor Interfaces and action any potential issues that may arise.
• Configure and test 3rd party Interfaces
• Keep up to date on Documentation, Versions, bugs etc. relating to Oracle Hospitality Inventory Management.
• Perform Version Testing prior to implementation in production environments
• Document any faults, features or site-specific items / issues as and when requested and in line with the company’s processes.
• Scope and Develop Customized Reports or Exports from Oracle Hospitality inventory Management.
• Conduct database configurations, application training as well as providing effective “live” support of Oracle Hospitality Inventory Management.
• Carry out other appropriate scheduled, work, tasks, and duties in any of the company premises as and when required.
• Complete and maintain all company paperwork in a timely, accurate and efficient manner in line with the company’s guidelines.
• As part of a project team actively take control of the project delivery components that you are responsible for and see these through to successful completion. Maintain close contact with the Project Manager and keep them informed of progress, problems etc.
• Maintain and enhance the company image by acting professionally at all times.
• Adhere to and follow all procedures accurately and efficiently
• Attend any relevant meetings on customer premise or at a Micros location as and when required.
• Attend any relevant training course which is set to improve knowledge on the company’s or associated applications
• Keep up to Date with Oracle GLP’s, Documentation or any other Training Material relating to Oracle Hospitality Inventory Management and the Enterprise Backoffice Suite.
• Perform 3rd line support of Oracle Hospitality Inventory Management, supporting/training of the support team
• Any other task deemed appropriate

MINIMUM QUALIFICATION AND EXPERIENCE REQUIREMENTS

• Matric / Grade 12 / Equivalent
• At least 4 years’ experience with Micros Product Suite
• Diploma in Information Technology.
• Knowledge/Certification of Oracle SQL
• Knowledge of IIS.
• Minimum 3 years’ experience in Restaurant Management
• Experience of group training or presenting
• Working knowledge of general IT concepts including networking
• Driver’s license
• Own vehicle

DESIRED SKILLS AND QUALITIES

Personal Attributes and Qualities

• A thorough understanding of Micros products including, but not limited to Oracle Hospitality Inventory Management (MyInventory) or Material Control
• Oracle Database Knowledge advantageous
• A thorough understanding of stock control Best Practices and Costings
• Good understanding of Microsoft products (Windows, Office)
• An excellent communicator and self-starter.
• Candidates must be disciplined and well organised.
• Pragmatic, hands on individual.
• Excellent troubleshooting/diagnostic skills
• Flexible / adaptable approach to customer needs
• The ability to embrace issues / problems encountered, and communicate to the relevant internal teams / customer, working towards a satisfactory resolution.
• Ability to work under pressure and multi-task, the ability to prioritise ensuring that all tasks are completed to the relevant business processes
• Engaging and articulate speaker
• Attention to detail

An exceptional, experienced Food & Beverage Manager is sought for this high volume, full-service hotel.

Minimum Requirements:

• Matric
• Diploma in Hospitality Management
• At least 4 years of experience in the same position within a high end 4 or 5* hotel - International experience will be preferable
• Computer literate with back and front experience in a recognized POS system
• Guest Service driven, thinking out of the box to make the guests’ experience exceptional and memorable
• Managerial and organizational skills
• Sound financial acumen with strength in stock and cost control
• Highly energized and well presented
• Strong leadership skills
• Be willing to work shifts
• Must have own transport with a valid driver's license
• Clear work and criminal record

Your task as a Database Administrator would have dual responsibility towards IT Hardware and Software

Education

• Matric + related IT certificate or Diploma
• 3+ years relevant IT and software experience

KPA's

1. Software installation and Maintenance
2. Data Management
3. Specialised Data Handling
4. Database Backup and Recovery
5. Security Administration
6. User Management
7. Network and storage Capacity Planning
8. Network and storage Performance Monitoring
9. Database Tuning
10. Software, hardware and Network Troubleshooting

KEY OUTPUTS

Clients Guests and Suppliers

• Be on call for any major emergencies and immediately alert the client and Regional Touring Manager
• Constantly re-evaluating internal processes, eliminating any re-work to ensure the smooth, effective and efficient functioning of the team
• Actively work at improving information flow to all key Suppliers via the MOS
• Ensure all client and/or guest complaints are replied to immediately and follow process of informing Guest Feedback and ensure Regional Manager Touring copied on all relevant correspondence
• Assisting consultants in advising clients on all product related queries
• Actively checking the MOS on files
• Negotiate preferential rates with suppliers and specialised terms for group bookings
• Implement secondary buying with the groups team to increase
• Must be able to do on-site inspections with Clients and assist with traveling groups
• Help prepare and support all operations of traveling files
• Assist with compilation of gifting, filing, welcome notes
• Ensure all country travel restrictions are taken into account in planning and executing of groups traveling
• Assist in all administration required for adhering to travel restrictions and paperwork are in place and done for each guest
• Ensure administration Covid 19 protocols are in place for traveling groups

People

• Managing a team of groups consultants when the G&I Sales Manager is on leave or travelling
• Hands on management and checking of all files to ensure all quality control measures are in place and the operations of the itinerary pre trip and during trip and post trip go according to operating procedures
• Ensure emergency duty reports are submitted each Monday and any issues are followed up and action taken and outcome reported to Regional Manager Touring

Finance

• Ensure through strong commercial focus that all files are profitable and that margins remain in line with company guidelines and immediately bring to attention of G&I Sales Manager any errors resulting in loss of margin through consultant or supplier error
• Month end processes and procedures to be complete accurately and timeously complying too the month end time table
• Support and communicate with accounts teams to ensure debtors are collected timeously and inform Regional G&I Sales Manager, Manager Touring and Sales Director/Sales Manager of any potential bad debt
• Back buy opportunities are created to increase the Margins where possible

KNOWLEDGE REQUIRED

• Extensive knowledge of Tourplan, alternatively, another reservations system
• In-depth geographical, logistical and product knowledge of South, Southern and East Africa
• Previous management and/or supervisory experience
• Extensive sales experience in the groups and incentives area of the market

QUALIFICATIONS REQUIRED

• 4 - 5 years management or supervisory experience in the hospitality/tourism industry (inbound tour operating)
• Minimum of 7 years inbound experience at a senior level in the hospitality/tourism industry

SKILLS REQUIRED

• Good understanding of terms and conditions, product knowledge, general knowledge, third party and company Product destinations
• Understanding of travel industry channels
• E-commerce (Booking platforms e.g. Takealot)
• Social Media Platforms (Facebook, Twitter, Instagram, Trip Advisor)
• Excellent computer skills including:
• Tourplan advantageous
• ESS is essential
• GIS, WETU, Maximizer
• MS Office applications such as Word, Excel, Visio, PowerPoint and Outlook
• Other related systems such as the Availability and Web Reporting Portal
• New business development
• Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses
• Understanding and knowledge of the different markets in which the company operates in
• Relevant understanding of Business to create and formulate a strategy and make commercial decisions
• Sales process and methodologies
• Problem-solving skills
• Negotiation skills
• Experiential Creativity (Crafting Experiences)
• Yielding
• Guest/Client Delight
• Financial analysis, modelling and management

PRESONAL ATTRIBUTES

• Excellent communication skills (E.g. verbal, written, reporting and body language)
• Time management
• Teamwork and interpersonal skills
• Conflict management and resolution
• Attention to detail
• Administration and organization skills
• Event coordination and set up requirements
• P-drive Navigation
• Paper filing
• Paperless filing
• Printing and binding of documentation
• Speed Reading and Typing
• Project management
• Memory Skills
• Self-Awareness

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, and have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable.

The primary responsibilities isbe to design and develop assigned projects, and to coordinate with the rest of the team working on different layers of the infrastructure.

Core focus of this position is the development and update of the group’s websites and web-based application utilising

• C# (Programming in C#)
• .NET MVC (Developing ASP.NET MVC Web Applications)
• Net Web API (Web Services with ASP.NET Web API)
• HTML5 with JavaScript & CSS3 (Programming in HTML5 with JavaScript and CSS3)
• MS SQL Server (Building & Querying Databases in MS SQL Server)

The site has integration with 3rd party software and databases

Developers are expected to:

• Translate application storyboards and use cases into functional applications
• Design, build, and maintain efficient, reusable, and reliable C# code
• Ensure the best possible performance, quality, and responsiveness of applications
• Conduct Quality assurance, identify bottlenecks and bugs, and devise solutions to these problems
• Help maintain code quality, organization, and automatization
• To interact with end user
• Document all development and changes, creates quality design documents to illustrate how the system/project or improvement work

Responsibilities

• Responsible for the overall efficient running of the Restaurant (operations, financial, hygiene, and safety)
• To implement systems and plans as per the Restaurants policies and procedures
• Effective communication and management of all staff
• Support and coach restaurant staff as required
• Monitor progress against plans and take corrective action where necessary
• Ordering, control, and receiving of stock
• Effective scheduling of restaurant staff
• Managing controllable expenses
• Submitting of relevant reports
• Cash handling and banking
• Ensure customer satisfaction and handling of customer complaints

Requirements

• Grade 12
• South African Citizens only

• MUST have a minimum of 2 years of Fast Food Restaurant Supervisor experience and preferably:- KFC, Hungry Lion, Chicken Licken, or similar Fast Food store experience
• Micros/GAAP POS – Minimum 2 years of experience

• Computer literate - MS Office
• Minimum 2 years POS experience (Micros/GAAP or similar POS)
• Excellent mathematical and literacy skills
• Excellent communication skills
• Ability to work in a fast-paced environment
• Able to work shifts and irregular hours
• Capable of leading a team

Job Description:

The IT Applications Manager is the focal point for managing the implementation, governance, and support of core applications of the company. The position is responsible for effectively analysing, planning, organizing, and leading teams in support of production applications while managing risk, workload, scope, capacity, schedule, and budget. This position also works closely with project sponsors, business and technical partners, subject matter experts, end-users, technical resources (internal and third-party vendors), senior management, and executives in the delivery and support of applications that ensure that the needs of business users are fully addressed, and continuous improvement is being achieved.

Key Accountabilities:

• Managing an application portfolio and associated projects.
• Identifying opportunities for application optimization, redesign, or process improvement - focused on collaboration systems and internal tools.
• Providing application administrative support across applications as needed.
• Partnering with business stakeholders, vendors, and IT management to provide a strategic vision for new and supported applications and create system roadmaps and business processes.
• Addressing the various needs, concerns, and expectations of stakeholder groups in planning and executing projects, meeting project requirements, and creating project deliverables.
• Balancing competing project constraints including but not limited to scope, quality, schedule, budget, resources, and risks in order to accommodate the needs of each user/customer.
• Building a strong technical culture around our business systems that emphasizes technical excellence, rapid iteration, strong security, and frictionless user experiences.
• Manage application maintenance outsourcing & software contract agreements;

• Implement and monitor standards around scope management, financial management, service level agreements (SLA), ensure compliance to mitigate risk, increase service/business Impact & reduce costs

Key Challenges

• Engage and influence a diverse range of stakeholders to ensure service delivery meets business objectives
• Negotiate and monitor the delivery of services that meet the needs of the client

Education

• Degree: BSC/BComm Computer Science

Experience

• 7 + years in similar managerial roles
• Experience in large ERP/SAP implementations
• Experienced in Systems Integration