Job Summary
Minimum Requirements
Grade 12 / Matric
A relevant IT qualification (A+, N+, or similar) advantageous
Working experience in an IT support / helpdesk role
Working knowledge of Microsoft 365, general networking and hardware troubleshooting
Own transport advantageous
Responsibilities
IT Support
Provide first-line IT support to staff across the firm's offices, resolving hardware, software and network issues
Set up and maintain workstations, printers and other office IT equipmentManage user accounts, email setup and access permissions
Liaise with external IT service providers on more complex issues or system upgradesMaintain basic cybersecurity hygiene (backups, antivirus, password policies)
Keep an inventory of IT equipment and coordinate repairs or replacements
Competencies
Professional and reliable
Strong problem-solving ability and a logical, methodical approach
High attention to detail and accuracy
Able to work independently and manage own time across two distinct areas of responsibility
Good interpersonal skills, able to support staff at all levels
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