Job Summary
We are looking for a seasoned Senior UX Designer to join our consulting team on an exciting engagement with a major South African bank. The ideal candidate brings strong design thinking capabilities, advanced UX expertise, and hands-on experience working on Salesforce platforms or Salesforce?related projects. You will work across two high-impact Salesforce initiatives aimed at enhancing colleague experience, improving customer visibility, and optimising operational processes.
What you'll do:
- Customer 360 Salesforce Project
- Lead UX design for the bank’s Customer 360 view within Salesforce.
- Collaborate with business analysts, architects, and Salesforce teams to translate requirements into intuitive, efficient user journeys.
- Conduct user research, journey mapping, wireframing, prototyping, and usability testing.
- Ensure consistency across touchpoints and alignment with Salesforce platform capabilities.
- Collections (Salesforce) Project
- Drive UX design for the Collections process and journey enhancements.
- Analyse existing user interactions and identify opportunities to streamline and improve the collections workflow.
- Design end-to-end user flows, low-fidelity and high-fidelity prototypes, and interaction models within Salesforce.
Your Expertise:
- 7+ years experience as a UX Designer, Interaction Designer, or similar role.
- Mandatory: Proven experience working on Salesforce projects (Salesforce clouds, interface design within the platform, or designing for Salesforce user journeys).
- Strong portfolio demonstrating complex enterprise design work.
- Expertise in:
- User research
- Journey mapping
- Interaction design
- Wireframing & prototyping
- Usability testing
- Proficiency in industry-standard tools (e.g., Figma, Sketch, Axure, Miro).
- Experience designing for large-scale environments (banking/financial services experience advantageous).
- Ability to work collaboratively with cross?functional, multi-disciplinary teams.
- Excellent communication, stakeholder engagement, and presentation skills.
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