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MAMA? Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director! These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy. Whatever your role, we're all here to make the customer experience as unforgettable as possible. Our mission: to bring little moments of happiness to people. Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience. Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021. ------------------------------ Our commitment to diversity and inclusion: Mama is an inclusive company, and our ambition is to recruit and promote diverse talent in line with BEE requirements. Only South African residents or valid work permit holders will be considered ??✨ ? THE MISSION You are Mama’s booking magician ✨? — the voice, the detail guru, and the one who turns a simple enquiry into the beginning of an unforgettable stay. As our Reservationist ; you don’t just capture bookings — you understand needs, create excitement, and maximise every opportunity to make Mama full, buzzing, and thriving ?? You balance precision with personality. Sales with service. Speed with care. Every booking you touch? Seamless, accurate, and full of Mama magic ? Here’s what you’ll be responsible for: ☎️ Booking Boss Own every reservation and enquiry — capturing details perfectly, responding quickly, and making the process smooth from start to finish ?✨ ? Revenue Driver Maximise room nights and rates through smart selling, upselling, and cross-selling across Mama’s spaces ?? ? Guest Experience Starter Be the first impression of Mama — warm, engaging, and always ready to create excitement before arrival ? ? Detail & Systems Pro Master OPERA and reservation systems to manage bookings, guest profiles, preferences, and history with precision ?? ? Communication Queen/King Respond to all enquiries with speed, accuracy, and personality — quotes, confirmations, and follow-ups done right ?⚡ ? Collaboration Ninja Work closely with Front Office, Sales, and Revenue teams to ensure a seamless guest journey from booking to departure ?✨ ? Accuracy Champion Ensure every booking is complete, correct, and aligned with guest needs — no detail missed ✔️? ? Problem Solver Handle amendments, cancellations, and special requests with confidence and care ?? ? Performance Focused Drive occupancy, average rate, and upsell targets — always thinking commercially ?? ? Trust Keeper Protect guest data and confidentiality at all times, ensuring information is secure and handled with care ?✨ Qualifications MADE FOR YOU… ONLY IF ✨ You have at least 3 years’ experience in Reservations within a hospitality environment ? You’re confident using OPERA and reservation systems ? You understand upselling and cross-selling and know how to do it naturally ? You’re highly organised, detail-driven, and accurate ? You communicate clearly and professionally — written and spoken ? You can work independently and take ownership of your role ⚡ You bring urgency, energy, and a guest-first mindset ? YOUR LITTLE EXTRAS ? Experience in a luxury or lifestyle hotel? Even better ?️✨ You’re proactive, solutions-focused, and always one step ahead ?⚡ You’re comfortable juggling multiple requests in a fast-paced environment ⚡ You bring personality, warmth, and that unmistakable Mama vibe ?? Additional Information Next; you know the tune ?: First melody: At Mama, we review every application with care — no shortcuts ? First verse: A chat with our People & Culture team to see if we vibe ? Chorus: Meet the gang — virtually or in person ?? Last verse: You’ll hear back from us within 2–3 weeks ✔️✖️
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