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Job Summary
MAMA? Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director! These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy. Whatever your role, we're all here to make the customer experience as unforgettable as possible. Our mission: to bring little moments of happiness to people. Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience. Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021. ------------------------------ Our commitment to diversity and inclusion: Mama is an inclusive company, and our ambition is to recruit and promote diverse talent in line with BEE requirements. Only South African residents or valid work permit holders will be considered ??✨ ? THE MISSION You are Mama’s guardian of sparkle ✨?️ — the one behind the scenes making sure every corner shines, every room tells a story, and every guest walks into perfection. As our Executive Housekeeper ; you don’t just manage housekeeping — you create an environment where style meets spotless, where comfort meets precision, and where every detail reflects Mama’s bold personality ?? You lead with pride, structure, and heart. You build a team that delivers excellence effortlessly, keeping Mama beautiful, safe, and always guest-ready ? Here’s what you’ll be responsible for: ✨ Housekeeping Boss Own the entire housekeeping and laundry operation — setting the standard, driving consistency, and ensuring flawless execution every single day ?? ?️ Quality & Detail Obsessed Ensure rooms, public areas, and back-of-house spaces are always spotless, styled, and ready to impress — no detail missed ✔️✨ ?♀️ Team Leader & Culture Builder Lead; inspire, and develop your housekeeping team into confident, high-performing Mama stars ?? ? Operations & Planning Pro Plan daily operations based on occupancy and business needs — from room allocations to deep cleans and special projects ?⚡ ? Inspection Queen/King Drive a strong inspection culture — ensuring all rooms and spaces meet Mama’s standards before guests walk in ?✨ ? Systems & Process Expert Implement and maintain housekeeping standards, SOPs, and safety procedures across all areas ?✔️ ? Cost & Stock Controller Manage linen, uniforms, chemicals, and supplies — keeping stock levels right while controlling costs ?? ? Facilities & Maintenance Spotter Identify maintenance needs and work closely with Engineering to keep Mama in perfect shape ?? ? Safety & Hygiene Champion Ensure the highest standards of hygiene, chemical safety, and health & safety compliance at all times ?? ? Performance Driver Monitor team performance, productivity, and quality — and continuously improve standards ?? ? Training & Development Leader Train; coach, and upskill your team — building knowledge, confidence, and consistency across the department ?✨ ? Collaboration Ninja Work closely with Front Office, Rooms Division, and People & Culture to ensure seamless operations and guest satisfaction ?⚡ Qualifications MADE FOR YOU… ONLY IF ✨ You bring 5–7 years’ experience as an Executive Housekeeper within hospitality ? You’re a confident leader who can manage, motivate, and develop teams ? You understand housekeeping systems, standards, and operations inside out ? You’re highly organised, detail-driven, and proactive ? You’re confident using systems like OPERA and Microsoft Office ? You have strong knowledge of chemical safety, hygiene standards, and compliance ⚖️ You can plan ahead and anticipate operational needs ⚡ YOUR LITTLE EXTRAS ? Hospitality qualification? Love that ? Pre-opening or lifestyle hotel experience? Even better ?️✨ You’re solutions-focused and calm under pressure ? You bring structure, discipline, and a strong presence — with a touch of Mama flair ?? Additional Information Next; you know the tune ?: First melody: At Mama, we review every application with care — no shortcuts ? First verse: A chat with our People & Culture team to see if we vibe ? Chorus: Meet the gang — virtually or in person ?? Last verse: You’ll hear back from us within 2–3 weeks ✔️✖️
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