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Job Summary
Ultra Luxury Hotel opening in Sea Point is looking for an IT Support Engineer. The IT Support Engineer is responsible for the maintenance; support ; and smooth operation of all information technology systems and infrastructure . This role ensures that all hotel systems from PMS to guest Wi-Fi are reliable; secure ; and functioning to the highest standard to support an uninterrupted luxury guest experience . Proven hotel pre-opening experience is essential. The candidate must have been an integral member of a hotel opening team, actively involved in establishing operational standards ; systems; service culture ; and team structures from the ground up prior to the property’s first guest arrival. Duties: Provide first and second-line technical support to all departments and staff. Install; configure, and maintain hardware including PCs, printers, servers, and network equipment. Manage and monitor the hotel’s network infrastructure, including Wi-Fi, LAN, and VLAN environments. Support and maintain the Property Management System (PMS), POS systems, and all hotel-specific software. Perform regular system backups, updates, and security patching. Manage user accounts, access controls, and Active Directory/domain administration. Liaise with software vendors and third-party IT service providers. Maintain an IT asset register and ensure all equipment is properly documented. Ensure cybersecurity best practices are followed, including firewall management and staff awareness. Support audio-visual equipment in meeting rooms, event spaces, and public areas. Respond to IT-related guest requests (e.g., connectivity issues) with urgency and professionalism. Maintain IT documentation, user manuals, and standard operating procedures Requirements: National Diploma or Degree in Information Technology or Computer Science. Microsoft Certified (MCP, MCSA, or equivalent) advantageous. Minimum 2–3 years’ IT support experience; hotel or hospitality environment preferred. Experience with Opera PMS or equivalent hotel systems advantageous. Networking certifications (CompTIA Network+, CCNA) advantageous. Demonstrated experience serving an international, high-net-worth, and culturally diverse clientele, with a refined understanding of the nuanced expectations, sensitivities, and preferences of discerning global travellers. Prior experience within an ultra-luxury property is strongly preferred, with a thorough understanding of the intimate, detail-obsessed, and hyper-personalised service culture that defines a 102-key operation where every guest interaction carries the full weight of the brand and no request is too small to matter. Strong technical troubleshooting and problem-solving skills. Knowledge of Windows Server, networking protocols, and cybersecurity principles. Service-oriented; with a professional and patient approach. Ability to communicate technical information to non-technical users. Discreet and trustworthy when handling confidential data. Available to respond to after-hours IT emergencies when required.
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