Assistant Tasting Room Manager | Cape Town, Western Cape | Luxury Hotel

Kendrick Recruitment is seeking an enthusiastic, experienced and service-driven Assistant Tasting Room Manager to join a prestigious luxury hotel in Cape Town. This is an excellent opportunity for a hospitality professional with a passion for wine, guest experiences and team leadership. The successful candidate will support the Tasting Room Manager with the daily operations of the tasting room, ensuring exceptional wine experiences and consistently high service standards.

Key Responsibilities:

• Assist with the day-to-day management and smooth running of the tasting room.
  

• Welcome guests and ensure a warm, professional and personalised experience.
  

• Conduct engaging wine tastings and provide knowledgeable recommendations.
  

• Share information about wine varieties, vintages, wine regions and production methods.
  

• Assist with supervising, training and motivating the tasting room team.
  

• Ensure that service standards and operational procedures are consistently maintained.
  

• Drive wine sales through product knowledge, recommendations and excellent guest engagement.
  

• Monitor wine stock levels and assist with stocktaking and ordering.
  

• Oversee point-of-sale transactions and ensure accurate cash handling.
  

• Maintain the presentation, cleanliness and organisation of the tasting room.
  

• Handle guest enquiries, feedback and complaints professionally.
  

• Work closely with other hotel departments to ensure seamless guest experiences.
  

• Support the Tasting Room Manager with administration, reporting and operational planning.
  

Requirements:

• Previous experience in hospitality, wine service or a tasting room environment.
  

• Previous supervisory or team leadership experience would be advantageous.
  

• A strong passion for wine and an interest in developing wine knowledge.
  

• Excellent communication and interpersonal skills.
  

• Strong sales and customer service abilities.
  

• Professional presentation and a welcoming personality.
  

• Excellent organisational skills and attention to detail.
  

• Ability to work independently and lead by example.
  

• Flexibility to work weekends, public holidays and varying shifts when required.
  

• Wine qualifications or formal wine training would be advantageous.
  

Salary: R24,516 per month

If you are passionate about wine, hospitality and delivering exceptional guest experiences, we would love to hear from you.

If you do not hear from us within 7 working days, please consider your application unsuccessful.