Reception / Relief Night Auditor | Cape Town, Western Cape | Luxury Hotel

Kendrick Recruitment is seeking a professional, organised and guest-focused Reception / Relief Night Auditor to join a prestigious luxury hotel in Cape Town. This is an excellent opportunity for a hospitality professional with strong front-office experience, excellent communication skills and the ability to deliver exceptional guest service while maintaining smooth overnight operations when required.

Key Responsibilities:

• Manage all front desk and reception duties, including guest check-ins and check-outs.
  

• Welcome guests warmly and provide a professional, personalised service throughout their stay.
  

• Handle reservations, guest enquiries and booking amendments.
  

• Manage telephone calls, emails and general guest correspondence.
  

• Assist with guest requests, complaints and special arrangements.
  

• Process payments, maintain accurate billing records and handle cashiering duties.
  

• Perform night audit duties when required, ensuring all daily transactions are accurately processed.
  

• Reconcile daily accounts, generate reports and prepare relevant documentation.
  

• Ensure a smooth handover between shifts and communicate any outstanding matters.
  

• Maintain high standards of presentation, professionalism and guest service at all times.
  

Requirements:

• Previous experience in a hotel reception or front-office position.
  

• Previous night audit experience would be advantageous.
  

• Strong administrative, organisational and computer skills.
  

• Excellent verbal and written communication skills.
  

• A professional, friendly and guest-oriented approach.
  

• Ability to work independently and remain composed under pressure.
  

• Flexibility to work shifts, including evenings, weekends and night shifts when required.
  

• Strong attention to detail and numerical accuracy.
  

Salary: R15,000 per month

If you are a motivated hospitality professional with a passion for guest service and the flexibility to assist across front-office operations, we would love to hear from you.

If you do not hear from us within 7 working days, please consider your application unsuccessful.