Senior Front of House Manager | Cape Town, Western Cape | Luxury Hotel

Kendrick Recruitment is seeking an experienced, confident and service-driven Senior Front of House Manager to join a prestigious luxury hotel in Cape Town. This is an exciting opportunity for an established hospitality professional with strong leadership abilities, exceptional guest relations skills and a thorough understanding of luxury hotel operations. The successful candidate will oversee front-of-house operations, lead the team and ensure consistently exceptional guest experiences.

Key Responsibilities:

• Oversee the daily operations of the Front of House department, ensuring smooth and efficient service delivery.
  

• Lead, manage and motivate the front-of-house team, ensuring high standards of professionalism and performance.
  

• Maintain exceptional guest relations and ensure all guests receive personalised, attentive service.
  

• Handle guest feedback, complaints and special requests professionally and efficiently.
  

• Oversee reception, concierge and guest services operations.
  

• Ensure check-in and check-out procedures are managed efficiently and professionally.
  

• Monitor departmental performance, operational standards and service delivery.
  

• Work closely with other departments to ensure seamless communication and coordination.
  

• Manage staff scheduling, training, performance management and development.
  

• Ensure that all front-of-house procedures and luxury service standards are consistently maintained.
  

• Assist with operational planning, reporting and departmental administration.
  

• Identify opportunities to improve guest satisfaction and overall operational efficiency.
  

Requirements:

• Previous experience in a senior Front of House management role within a luxury hotel.
  

• Strong knowledge of front-office and guest relations operations.
  

• Proven leadership and team management abilities.
  

• Excellent communication, interpersonal and problem-solving skills.
  

• A strong understanding of luxury hospitality service standards.
  

• Exceptional organisational skills and attention to detail.
  

• Ability to remain calm and professional under pressure.
  

• A hands-on approach with a passion for delivering outstanding guest experiences.
  

• Strong administrative and computer skills.
  

Salary: R40,311 per month

If you are a dedicated hospitality professional with a passion for luxury service and the leadership skills to drive exceptional front-of-house operations, we would love to hear from you.

If you do not hear from us within 7 working days, please consider your application unsuccessful.