JOB DESCRIPTION

JOB TITLE: UTILITIES ANALYST

JOB TITLE OF INCUMBENT’S SUPERVISOR/S: HEAD OF UTILITIES

PURPOSE OF JOB

The Utilities Analyst is responsible for ensuring accurate utility consumption tracking, billing, and

cost recovery across FPG properties. The role leverages advanced data analysis, reporting

tools, and industry best practices to optimize utility management, support sustainability

initiatives, and provide actionable insights to the Head of Utilities and management.

KEY PERFORMANCE AREAS

• Review and optimise utility recovery ratios to ensure accurate and efficient cost allocation.

• Critically analyse monthly council and tenant electricity, water, and waste data to identify

discrepancies, unusual consumption, and potential cost-saving opportunities.

• Validate municipal and tenant invoices, ensuring correct metering, tariffs, and recoveries in

line with company billing methodologies.

• Prepare detailed reports and dashboards to monitor utility performance, flag anomalies, and

support management decision-making.

• Ensure all tenant, billing, municipal, and technical queries are addressed timeously,

collaborating with property, finance, maintenance, and utility teams as needed.

• Property: tenant movements, enquiries, statement errors

• Finance: billing adjustments, non-payment alleviations, recoveries

• Utilities: meter installations, replacements, inspections, readings

• Maintenance: wrong readings, locating meters, logging faulty meters

• Council: resolving incorrect statements and obtaining credits

• Review accurate allocation of supply, metering, and expenses to ensure all consumption is

accounted for and recovered.

• Identify, investigate, and escalate anomalies from utilities data to minimise negative impact

on tenants and the business.

• Monitor unusual consumption patterns and collaborate with service providers to investigate

and mitigate issues.

• Provide specialist and technical support to property management teams on utility-related

matters.

• Maintain accurate records, databases, and filing systems for all properties in the group.

• Support utilities budgeting, forecasting, and portfolio-wide cost management.

• Identify improvement opportunities, implement process enhancements, and leverage

technology solutions for efficiency.

• Monitor utilities procedures and compliance within the portfolio, keeping up-to-date with

South African municipal bylaws, tariffs, Eskom electricity structures, and sustainability

regulations.

QUALIFICATIONS, COMPETENCIES AND SKILLS

• Minimum Qualification: Bachelor’s degree/Diploma in Mechanical or Electrical Engineering.

• Experience: 5+ years’ relevant experience in utilities management within the energy services

or property management sector.

Technical Knowledge and Skills:

• Strong data analysis skills with the ability to interpret complex utility data and present findings

to management.

• Knowledge of electricity, water, and waste management principles in multi-tenanted

properties.

• Knowledge and understanding of solar PV systems and renewable energy concepts.

• Metering and verification principles, including electrical and water supply systems in buildings.

• Basic financial understanding: budgeting, municipal bill interpretation, and cost recovery

strategies.

• Understanding of utility management, particularly recovery of utilities in multi-tenanted

properties.

• Familiarity with South African municipal bylaws, tariffs, and compliance requirements is

advantageous.

• Knowledge of electrical distribution systems and energy fundamentals is a plus.

• Proficiency in Microsoft Office, with strong emphasis on Excel (Intermediate or higher).

Behavioural Competencies:

• Analytical, detail-oriented, and methodical.

• Strong problem-solving and decision-making ability.

• Excellent verbal, written, and listening communication skills.

• Stakeholder management and influencing skills (tenants, service providers, internal teams).

• Ability to work under pressure, meet deadlines, and manage time effectively.

• Proactive, self-motivated, and solution-focused.

• Collaborative, able to work across multidisciplinary teams.

• Driver’s license Code B .