Job Summary
Senior Journey Specialist – Luxury Property Group – Johannesburg
Kendrick Recruitment is seeking an experienced Senior Africa Travel Specialist to join a luxury property group in Johannesburg. This role is ideal for a travel professional with a passion for curating bespoke guest experiences across Southern and East Africa, combining expert itinerary planning with proactive sales engagement to drive revenue growth.
Key Responsibilities
• Design and sell tailor-made itineraries for guests, including flights, transfers, and accommodation with partner lodges/hotels
• Engage proactively with prospective guests to convert enquiries into confirmed bookings
• Promote upselling and cross-selling opportunities across properties and experiences
• Maintain up-to-date knowledge of properties, rooms, services, and locations
• Stay informed on third-party preferred partners and specialised knowledge of Southern and East Africa
• Achieve or exceed monthly and annual sales targets through direct bookings
• Track and report on sales performance, conversion rates, and revenue metrics
• Identify new business opportunities and contribute to sales strategies and campaigns
• Build and maintain strong relationships with high-value clients
• Ensure accurate reservation details in booking and CRM systems
• Confirm bookings via email in a timely manner
• Manage reservation files from inception through guest departure
• Ensure timely payment collection for reservations
• Submit monthly reconciliations and financial breakdowns
• Resolve guest complaints promptly and professionally
• Ensure all proposals and responses meet company standards
• Follow up post-travel to ensure guest satisfaction
• Attend educational trips and trade events as required
• Contribute to departmental profitability through excellent service delivery
Skills and Experience
• Grade 12 certificate (essential)
• Degree or Diploma in Tourism or Hospitality (advantageous)
• Minimum 8 years in a similar role with proven sales performance, preferably with a tour operator
• Hospitality/tourism industry experience (advantageous)
• Proficiency in MS Office, Tourplan, Res Request (essential)
• Comprehensive knowledge of Southern and East Africa travel (essential)
• Excellent command of English, verbal and written communication
• Strong time management, self-discipline, and attention to detail
• Proactive, creative, and solution-focused
• Team player with positive attitude, emotional control, and adaptability
• Commercial acumen with ability to meet sales targets and close bookings
• Confident negotiation and interpersonal skills
• Commitment to delivering a high-quality guest experience with accuracy, integrity, and enthusiasm
This is an exciting opportunity for a dynamic Senior Journey Specialist to design exceptional travel experiences and contribute to the growth of a luxury property group.
Interested candidates are invited to submit their CV to apply for the role.
Error!
Success!
You have successfully created your alert.
You will receive an email when a new job matching your criteria is posted.
Please check your email. It looks like you haven't verified your account yet. Here's what you're missing out on:
- Response from employers
- Being able to log in and update your profile
- Apply for more jobs
Didn't receive the link? Resend Verification Link