Job Summary
Salary: R6,500 – R8,500 DOE | Live-out
Hours: 08:00 – 17:00, Monday to Friday, plus one Saturday (half day) per month
Kendrick Recruitment is seeking an experienced Reservationist to join a luxury country house in Hazyview. This role is ideal for a detail-oriented, guest-focused professional with a minimum of three years’ experience in hotel or lodge reservations, who can manage online bookings, channels, and administrative tasks with accuracy and efficiency.
• Manage online bookings and channel management across all platforms
• Assist with Assistant Reservations Manager duties as required
Key Responsibilities
• Manage online bookings on all current and future channels, including Booking.com, Expedia, Agoda, TravelGround, AfriStay, and Wetu
• Maintain and update channel content, including descriptions, photos, room types, facilities, and occupancy
• Monitor rate parities and load rates on SiteMinder and MyFidelio.net
• Manage OXI interface to ensure bookings are correctly processed
• Liaise with channel managers and maintain positive relationships
• Respond to internal and guest communications promptly
• Apply and retract specials according to occupancy
• Process bookings, payments, and follow-ups seven days out
• Issue tax invoices and assist with debtor management
• Assist with week/month-end reporting and online statistics
• Assist with site inspections in the absence of Hotel/Duty Managers
• Support weekly planners, correspondence checks, and arrival procedures
• Provide assistance with general reservations duties as needed
• Minimum three years’ reservations experience within a hotel or lodge environment
• Strong computer literacy and experience with reservation and channel management systems
• Excellent attention to detail, organisational skills, and professionalism
• Strong communication skills and guest-focused approach
• Live-out position based in Hazyview
• Salary R6,500 – R8,500 DOE
This is an excellent opportunity for a skilled Reservationist to join a luxury country house and contribute to smooth operations and exceptional guest experiences.
Interested candidates are invited to submit their CV to apply for the role.
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