Groups Reservations Agent
How do you ensure that every group booking runs smoothly and leaves guests impressed? As a Groups Reservations Agent, your attention to detail and proactive management will make a real difference in how guests experience their stay. This role offers the chance to directly influence guest satisfaction by handling all aspects of group reservations with care and professionalism.
Duties:
- Handle individual guest bookings and manage group reservations through phone, email, WhatsApp, and online platforms.
- Create, modify, and cancel bookings using the Property Management System (PMS).
- Upsell special packages and higher room categories to enhance guest experience.
- Manage incoming reservations, update bookings, and maintain communication with the reception team.
- Ensure accurate billing, payments, and guest profile maintenance.
- Follow up on group inquiries, send detailed quotes, and issue contracts.
- Reconcile group charges, prepare commission reports, and track commissions accurately.
- Prepare function sheets and ensure all relevant information is shared prior to guest arrivals.
- Monitor and resolve any discrepancies in group charges and overbookings.
- Escalate complaints appropriately and report any system discrepancies to management.
Requirements:
- At least 2 years of experience in a reservations role within a 5-star hotel environment.
- Strong proficiency with computers and effective email communication skills.
- Excellent verbal and written communication abilities.
- Ability to work efficiently in a fast-paced environment, multitask, and solve problems.
- Meticulous attention to detail combined with strong organizational skills.
- Competence in management, Microsoft Word, Microsoft Excel, customer service, and time management.
Benefits:
- Medical Aid Contribution
- Provident Fund Contribution
- Incentive schemes
- Commission opportunities
If you are ready to take on a role where your organizational skills and guest service expertise truly matter, we encourage you to apply today and become an essential part of our dedicated team.