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Assistant House Manager. World Class 5* Boutiuque Hotel - Western Bay Cape Town. Requirements: We seek a polished, service-driven all-rounder to join the team as Junior House Manager / Assistant Concierge. Working closely with the Head Concierge and House Management teams. The role requires flexibility, initiative and a hands-on approach to delivering exceptional guest experiences. Combining concierge service, guest engagement, bespoke experience coordination and light operational oversight. The role supports guest requests, arrivals and departures, while anticipating needs and ensuring every detail is thoughtfully managed. The role requires strong organisation, discretion and attention to detail. With a genuine passion for refined, residential-style hospitality where every interaction matters and every detail makes a difference. Key Responsibilities: • To assist our guests efficiently and courteously in all Front Office related functions and to perform all administrative duties to the highest standards. • Support the concierge function by delivering highly personalised, discreet and anticipatory guest service from pre-arrival through to departure. • Curate bespoke experiences and thoughtful touches based on individual guest preferences, ensuring a warm, refined and memorable stay. • Assist with arrivals and departures, including check-ins, luggage support, early/late arrivals and special requirements. • Coordinate guest transportation, airport transfers, chauffeur services, restaurant reservations and local experiences. • Maintain accurate guest profiles, itineraries, reservations, preferences, requests and follow-ups on Opera PMS and internal systems. • Liaise closely with F&B, Housekeeping, Spa, Culinary, Events, Guest Experience and Front Office. • Assist in preparing and maintaining daily handovers, briefings, checklists, departmental logs and administrative records. • Support property readiness through regular walkthroughs, guest-area checks and coordination with Housekeeping and relevant departments. • Assist the House Manager and Duty Manager with light operational oversight, identifying and escalating maintenance, service or operational matters where appropriate. • Engage meaningfully with guests, anticipating needs and identifying opportunities to enhance their experience. Ideal Candidate: • Sophisticated, service-driven, impeccably organised and naturally hospitable. • Passionate about administrative excellence and organisational systems. • Strong communicator with fluency in English and confidence dealing with international guests. • Highly organised and detail-focused, with strong multitasking abilities. • Knowledgeable about Cape Town’s cultural, dining, and leisure offerings. • Naturally hospitable, observant, composed and pro-active, with the ability to work independently while collaborating effectively across departments. Qualifications & Experience: • Formal Hospitality Qualification preferred. • Minimum 3 Years experience in a similar role of in a 5 star or similar luxury environment • Strong administrative background with excellent computer literacy (Opera, POS, Word, Excel, Outlook Salary R25 000 gross salary per month Medical Aid: 50% towards the main members’ contribution only, with the Discovery Health – Capped at Key Care plan. Pension: 6% contribution both ways (Momentum) Gratuity: Paid monthly in arrears as per the split calculation. Transport : Available to operational line staff in the pickup areas / Contribution to petrol will be made if own vehicle is used EE: Only South African Nationals preferred Apply for this position. Please Note - While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements. All applications must include the following: A correct; recent and updated CV ; including detailed employment dates with the month and year clearly stated. Written references from previous employers. Contactable references with correct contact details. Copies of tertiary educational qualifications and relevant certificates . A recent; professional and presentable profile photograph .
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