Job Summary
Inbound Lead Response Agent is responsible for contacting potential customers who have expressed interest in products or services through inbound channels (website inquiries, online forms, campaigns, advertisements, etc.). This role involves reaching out to these leads, understanding their requirements, providing accurate information, and converting inquiries into sales or qualified opportunities while ensuring excellent customer experience.
Location: Kempton Park
Key Responsibilities
- Call and follow up with leads generated through inbound sources (website, ads, campaigns, referrals, etc.).
- Understand customer needs and provide suitable information on products or services.
- Qualify leads and update CRM with accurate customer details and call outcomes.
- Persuade and guide prospects towards conversions (sales, appointments, or sign-ups).
- Maintain daily/weekly lead call targets, conversion ratios, and follow-up schedules.
- Handle sales queries, objections, and escalate complex cases to Management.
- Ensure compliance with company policies and always maintain professionalism.
- Work closely with Management / Team Leader to provide feedback on lead quality and campaign performance.
Educational & Experience Requirements
Minimum: Matric.
Sales experience in telesales or internal sales is essential.
Debt counselling knowledge is an advantage.
English and Afrikaans Speaking (English first language)
Sales, Tele Sales and Call Centre experience
Sales (minimum 3 years)
Financial services, preferably insurance
Strong verbal communication and persuasive skills
Skills & Competencies
Skills & Competencies
Strong verbal communication and persuasive skills.
Strong written communication – English first language required.
Active listening and ability to build rapport quickly.
Customer-centric approach with problem-solving mindset.
Good organizational and follow-up skills.
Basic computer knowledge (MS Office, CRM tools).
Target-oriented with ability to work in a fast-paced environment.
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