Job Purpose

To ensure all furnished apartments are cleaned, maintained, and presented to a high standard for incoming and current guests. The Cleaner is responsible for maintaining cleanliness, hygiene, and overall presentation of apartments to ensure a comfortable and welcoming environment.

Location
Units are in Honeydew and Northriding. Transportation between the two complexes will be paid by the client. Getting to work would be for your own account.

Key Responsibilities Cleaning Duties

• Clean all rooms, including bedrooms, bathrooms, kitchens, living areas, and balconies.
• Change and make beds with fresh linen.
• Wash and dry used linen and guest washing on occassion
• Dust, vacuum, sweep, and mop floors.
• Clean windows, mirrors, glass surfaces, and furniture.
• Remove rubbish and replace bin liners.
• Replenish guest amenities and consumables where required.

Apartment Turnover Preparation

• Prepare apartments for new guest arrivals according to company standards.
• Inspect apartments after guest departures and report any damages or maintenance issues.
• Ensure all furniture, appliances, and décor items are clean and correctly positioned.
• Conduct final quality checks before guest check-in.

Inventory and Maintenance Support

• Monitor cleaning supplies and notify management when stock levels are low.
• Report maintenance concerns, safety hazards, or damaged items promptly.
• Assist with basic housekeeping inventory management, including linen and toiletries.

Health and Safety

• Follow all health, safety, and hygiene procedures.
• Use cleaning chemicals and equipment safely and responsibly.
• Ensure apartments meet cleanliness and sanitation standards at all times.

Minimum Requirements

• South African
• Previous cleaning or housekeeping experience preferred.
• Experience in hospitality, hotels, guesthouses, Airbnb properties, or serviced apartments will be advantageous.
• Ability to work independently and manage time effectively.
• Good attention to detail and high standards of cleanliness.
• Reliable, trustworthy, and professional.
• Physically fit and able to perform cleaning duties.

Skills and Competencies

• Strong organizational and communication skills.
• Good command of the English language
• Phone in working order
• Attention to detail.
• Time management.
• Ability to follow procedures and checklists.
• Good communication skills.
• Customer-service orientation.
• Ability to work under pressure and meet deadlines.

Working Hours

• Flexible hours or days worked depending on guest bookings , including weekends and public holidays/school holidays and over December

Key Performance Indicators (KPIs)

• Apartment cleanliness scores.
• On-time completion of apartment turnovers.
• Guest satisfaction and feedback.
• Compliance with housekeeping standards and procedures.
• Efficient use of cleaning supplies and resources.