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Job Summary
ITC Hospitality Group is a privately owned property letting and management company based in the Cape Town CBD with over 20 years of experience in the hospitality industry. We are looking for an energetic, professional Guest Relations Officer to ensure our guests receive exceptional service throughout their stay.
Key Responsibilities
- Welcome guests and manage smooth check-in and check-out experiences.
- Respond to guest queries and requests via phone, email, WhatsApp, and in person.
- Assist with reservations and daily front office operations.
- Support the Guest Relations Manager with guest arrivals and operational planning.
- Coordinate with housekeeping and other departments to maintain service standards.
- Assist guests with basic troubleshooting (Wi-Fi, TV, air-conditioning).
- Travel between properties within the Cape Town CBD when required.
Requirements
- 1–2 years’ experience in guest relations or a similar hospitality role.
- Excellent written and spoken English (additional languages advantageous).
- Computer literate, including Microsoft Office and hospitality systems (e.g., Nightsbridge).
- Well-presented, professional, and guest-focused.
- Strong organisational and multitasking skills.
- Ability to work in a fast-paced hospitality environment.
Benefits
- Provident Fund contribution
- Medical Insurance
- Career growth opportunities within a leading 4 & 5-star hospitality group
in The City Hospitality
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