51 Tourism/Hospitality jobs in Cape Town on Job Mail

Inbound Sales Executive

Location: Johannesburg

This business is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single employee makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose individuals very carefully – they are the strength and the future of this business.

The Sales Executive will hold the responsibility for development of top line revenue for the company’s Southern and East African lodges. The focus will be on sales through Inbound and Retail channels to sell and promote our Southern and East African lodges. The sales executive reports into the Inbound Sales Manager and will work closely with the reservations team towards the ultimate goal of generating bed nights and revenues into the lodges within a narrowly defined operating framework.

KEY OUTPUTS

Understanding and full utilization of travel sales network

The Sales Executive will require an understanding of the travel sales network and the role the inbound market plays in a multi-channel business, including but not limited to:

• Understand the complex relationships and buying patterns;
• Create and Implement sales plans to generate revenue and bed nights into the lodges within a narrowly defined operating framework;
• Identify prospective clients in the geographies of focus (Johannesburg and surrounds, Mpumalanga and Kwazulu Natal) and Botswana , with the ability to network with and develop these relationships where clients operate in the company’s targeted international markets;
• Represent the brand at a consultant and business level

Revenue Generation and Strategic Responsibilities

• Sales development
• Sales / Brand Representation

• Develop a detailed understanding of the marketing drivers that drive revenue
• Creating and conducting presentations
• Conducting appropriate follow up

Finance

• Achieve assigned revenue targets

Responsibilities

• Input and execute the sales plan in Johannesburg, Mpumalanga, Kwazulu Natal and Botswana;
• Search for appropriate and pre-agreed sales leads and prospects;
• Assist in the development of marketing plans as needed
• Effectively communicate and follow up with Southern African Reservations team members
• Provide timely feedback to Southern African reservations team
• Work within the broader company sales CRM system
• Generate monthly reports in line with central reporting standards, timeframes and guidelines

EXPERIENCE REQUIRED

• Sales and luxury tourism product experience preferred
• Willingness to work in a global team of professionals

QUALIFICATIONS

• At least 1 to 3 years relevant experience/ Diploma

Camp Manager

Location: KZN

This business is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single employee makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose individuals very carefully – they are the strength and the future of this business.

KEY OUTPUTS

• Prepare welcome and departure notes for guests
• Check guests in during the day and manage dietaries, children, or any other special requests
• Implement and follow the BOPs
• Host guests during the day - meet them back from drive and assist with any request they have
• Ensure that all products that come into contact with the guest are consistently of the correct standard
• Check set ups for breakfast, lunch and dinner
• Make sure the main area is always tidy and styled to the BOPs
• Host guests at meal times and ensure the smooth running of service from the kitchen and waiters
• Work closely with waiters and HODs to maintain a high service standard
• Assist in any other departments as and when required
• Host children’s activities at the lodge
• Provide superior service and quality to guests
• Must enjoy working with children and be creative when planning fun children’s activities

SKILLS REQUIRED

• Communication skills - with guests and fellow staff members
• Standard of your work must exceed the standard of the lodge
• Good organisational ability
• Lateral thinking ability
• Initiative
• Must adhere to World Class Hospitality and Service Standards
• Professional, courteous, hospitable to guests
• Must be able to cope under pressure to meet guests needs
• Must be able to lead people and correct things when needed
• Honest, have good integrity, proactive and driven person who has career ambitions

KNOWLEDGE REQUIRED

• Hospitality
• Environment
• The surrounding communities
• The country
• Company Knowledge
• Valid unendorsed SA driver’s license essential

PREVIOUS WORK EXPERIENCE REQUIRED

• Experience in the service industry especially in dealing with guests and staff
• Previous Camp Manager / Safari Host experience an advantage
• Previous experience in working with kids an advantage

This is a permanent live-in position, based at the lodge.

Transport to / from leave cycles is the successful candidate’s own responsibility.

JOB SUMMARY

This position requires a technically focused, task orientated person who can work at high pace in a deliberate predictable manner with great attention to detail, who is highly creative with a passion for food; to assist with the day-to-day running of the pastry kitchen.

ORGANISATIONAL POSITIONING

• Department: Kitchen
• Reporting to: Head Pastry Sous Chef
• Location: At a 5 Star Hotel in Camps Bay, Cape Town

MINIMUM EXPERIENCE AND QUALIFICATIONS

• Diploma in Patisserie
• Must have at least 1 years’ experience in a 5-Star Hotel or Fine Dining Establishment
• Good knife skills
• Neat with high regard for personal hygiene and presentation
• Solid English verbal communication skills
• Understanding and application of basic math calculations
• Able to work flexible hours, weekends and holidays with a long cycle of consecutive workdays

KEY PERFORMANCE OBJECTIVES

• To manage section and section staff ensuring that:
• Section stock levels are correct and where required requisitioned in accordance with SOP
• Mise en place requirements are planned, actioned and handed over in accordance with SOP
• All food prepared is done in accordance with recipes an RCH and LHW time standards
• Section is set up and managed to maximise productivity and in accordance with Health and Safety and Statutory Hygiene practices and company guidelines
• Section’s WIF Stock is cleaned, organised, labelled and rotated in accordance with SOP
• To communicate any challenges re. equipment, food and staff to the chef on duty as soon as it becomes known
• To train staff on an ongoing basis to ensure they are always up to standard with current menu recipes and standards
• Advise kitchen management of order requirements for section stock in accordance with business levels ensuring sufficient stock and no wastage
• Ensure that fridge temperatures are monitored and reported daily

NOTE: Please confirm your vaccination status when applying.

JOB SUMMARY

This position requires a technically focused, task orientated person who can work at high pace in a deliberate predictable manner with great attention to detail, who is highly creative with a passion for food; to assist with the day-to-day running of the pastry kitchen.

ORGANISATIONAL POSITIONING

• Department: Kitchen
• Reporting to: Pastry Sous Chef
• Location: At a 5 Star Hotel in Camps Bay, Cape Town

MINIMUM EXPERIENCE AND QUALIFICATIONS

• Diploma in Patisserie
• Must have at least 1 years’ experience in a 5-Star Hotel or Fine Dining Establishment
• Good knife skills
• Neat with high regard for personal hygiene and presentation
• Solid English verbal communication skills
• Understanding and application of basic math calculations
• Able to work flexible hours, weekends and holidays with a long cycle of consecutive workdays

KEY PERFORMANCE OBJECTIVES

• To manage section and section staff ensuring that:
• Section stock levels are correct and where required requisitioned in accordance with SOP
• Mise en place requirements are planned, actioned and handed over in accordance with SOP
• All food prepared is done in accordance with recipes an RCH and LHW time standards
• Section is set up and managed to maximise productivity and in accordance with Health and Safety and Statutory Hygiene practices and company guidelines
• Section’s WIF Stock is cleaned, organised, labelled and rotated in accordance with SOP
• To communicate any challenges re. equipment, food and staff to the chef on duty as soon as it becomes known
• To train staff on an ongoing basis to ensure they are always up to standard with current menu recipes and standards
• Advise kitchen management of order requirements for section stock in accordance with business levels ensuring sufficient stock and no wastage
• Ensure that fridge temperatures are monitored and reported daily

NOTE: Please confirm your vaccination status when applying.

ABOUT THE POSITION

You're entrepreneurial, ambitious, and want to help run a company. You have at least 5 years of relevant online marketing experience. You're creative and self-reliant enough to achieve ambitious targets with the resources of a scale-up in Africa and you're able to strategically grow a marketing department!

Yes, here it comes… WE'RE LOOKING FOR YOU!

As Head of Marketing of this scale-up, you're responsible for the creation and execution of the marketing strategy. The marketing team (4 FTE's & 1 SA part-timer) is in a post-corona restarting phase, which gives you the opportunity to build the team yourself. You can leave your mark on the future of this fast-growing company and contribute to the company wide strategy with the management team.

YOU ARE RESPONSIBLE FOR

• Marketing funnel: from engagements (on- and offline) to requesting a booking
• Targets: supplying enough leads to the sales team to achieve the growth targets
• Reports: giving the team weekly insight into the marketing statistics
• Management of your own team as well as being part of the MT
• Strategy: developing new strategies together with management on how to tap into new markets

WHO ARE YOU?

• Relevant work experience: At least 5 years of online marketing experience, preferably at a start- or scale-up and/or in travel or a similar B2C company (actually travel is like B2B with long marketing & sales cycles)
• Socially skilled: With the growth of the company, the marketing team that you manage will also grow quickly
• Strategic mastermind: Foresight and predictive ability
• Data-driven: The choices you make are supported by data and metrics are great friends of yours
• Self-reliant and curious: You are not dependent on expensive advisors/executors to get something done
• Passion for travel and you feel our product perfectly
• Pre-tech savvy: Connect directly with development teams to bring your projects to life (you can also build your own)

OUR OFFER

• Work that doesn't feel like work: you're going to work for ~30 more years, better enjoy it!
• Entrepreneurship: leading and growing your company too!
• Development & Growth: we do what we like and by chance we are on the side of development and growth (authentic & responsible tourism, Africa = booming). This makes the business game a lot of fun because of all the odds.
• Joy: there is nothing more satisfying than having a product/service that brings joy: to the team, all local partners and of course our travellers!
• Making a difference: no tinkering in the margins, the goals are tangible, the work you do today you can see the results tomorrow.
• Contribute to the development of Responsible Tourism: travel should contribute, not detract! Which can! Contribute to this positive change!
• Lifestyle: living & traveling in one of the most beautiful places in the world!
• After a working day/week: nature, purity, fun, adventure >> YOU'RE ALIVE!!!

COMPENSATION

• An attractive remuneration package with a competitive base salary by CPT standards
• Equity possibility (depending on work experience and salary)

The Micros Field Technician (MFT) is required to install, maintain and support the product to his/her assigned area of expertise to the satisfaction of our clients, employees and management.

Primary Responsibilities for the Role

Product Knowledge

• Keep updated on new technologies available, both on MICROS software/hardware products, third-party software/hardware products, as well as general IT technologies, related to our industry.
• Regularly visit the corporate websites, www.micros.com, www.micros.co.za, to keep informed about corporate developments and news.
• Read the published ‘Product Marketing Announcements’ (PMA) on a regular basis.
• Pass any certification examinations as required by Management.
• Every MFT is expected to be able to install assigned products according to MICROS standards and to the complete satisfaction of our clients and Management.
• The MFT is required to pass on any new acquired skill/knowledge to other MFT’s verbally, via email, fax or memorandum.
• The MFT presents training courses to other MFTs as required.
• Must be able to configure a complete database of the assigned products and provide a working solution for the client (i.e. network connectivity, drive mappings, systems parameters, etc.).

Support

• Each MFT is required to support the products assigned to him/her.
• Clients on ‘Stop Support’ are not to be supported without authorization by Management.
• All support calls are to be logged on the in-house call logging system according to the Micros logging standards.
• MFT to be aware of escalation procedures as communicated from time to time. Escalation procedures may vary for corporate accounts.
• The MFT must assess the problem and assign a correct priority
• All logged calls are too updated timeously.
• Ensure timely resolution or assignment of call within the Micros SLA commitments
• Clients are to be provided with the call log ID.
• Be responsible for interaction with customers via email, telephone, fax, PC Anywhere etc. Research and test problems to confirm, isolate and identify what caused the problem and solutions. When unable to resolve problems, escalate to the correct channels.
• Maintain all documentation required by Micros SA. Assist with implementing, testing and writing any documentation that may be required.
• Ensure that ALL equipment is checked in and out and properly maintained

Support Calls

• Once a call is assigned, the technician must take ownership of the call and it remains his or her responsibility to resolve the call, unless instructed otherwise.
• Manual dockets must be issued to the customer and completed in full and accurately. The log number is then to be written on the manual docket.
• No manipulation of charges may be made for a call unless authorized by management.
• All monies are to be collected on site unless authorized by management.
• All monies are to be handed to the admin clerk daily, along with all the dockets, to the admin clerk.

Spares

• MFT’s are to ensure that they have enough spares in their vehicles at all times.
• MFT’s must return all old spares to the stores and immediately replenish their stock.
• All serial numbers are to be recorded when a spare is taken into the MFT’s stock AND when performing any work on the customer’s site.All equipment and spares are to be returned to stores daily, nothing is to be left in the hardware office

Minimum Qualification and Experience Requirements

• Matric / Grade 12 / Equivalent
• Technical qualification (Advantageous)
• Minimum 2 years’ experience repairing hardware products
• Valid driver’s license
• Able to travel
• Able to work shifts

Description

Are you…

• A travel consultant who loves working in the travel industry?
• The person your friends always turn to for suggestions on their holiday destinations?
• Always ‘in the know’ about all the new hotel openings about town and best places to go on holiday to?
• Someone who thrives in a fast paced and fun working environment?

Yes? Read on…

Ten is looking for a passionate, motivated and resourceful individual to join our Travel team. As a Travel Specialist you will be fulfilling leisure travel requests on behalf of our members, including luxury journeys on behalf of high net worth members, complex flight inclusive itineraries covering several destinations within UK, Europe and world-wide.

Your exceptional customer service skills, commercial judgement, skillful use of travel research and booking technology, and passion for travel will deliver superb member satisfaction, high levels of supplier revenue and repeat usage of Ten for travel and other jobs throughout the business.

The role will based on a fixed shift pattern and will require some evening and weekend shifts.

Who We Are

At Ten our goal is simple, to become the most trusted service business in the world.

We are already the global market leader for lifestyle management and concierge services, providing services from a 22 strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.

To find out more about Ten, please watch this short video here.

Requirements

We are looking for:

• Fluency in English and Italian. Excellent written & oral communication is a MUST. Please be prepared to take language test in any language you mention as a skill
• Candidate will need to be based in Cape Town
• Minimum of 5 years’ experience in outbound retail leisure travel essential
• Recent GDS experience is essential (within the last 2 years), Amadeus preferable.
• Energetic and motivated team players who enjoy the challenge of meeting and beating targets
• People who are passionate about delivering high quality personalised customer support and have excellent research skills
• People who can use their initiative and creativity to best meet the needs of our members
• Proven track record in European leisure sales as well as worldwide itineraries.

The position will assist with the logistics and bookings of the client holidays. The Operations Consultant will assist the Travel consultants with the tours booked for the clients. There is the odd interaction with clients, especially once the tour has started, as the company is a very hands on Travel Operator, however most of the duties revolve around pre-departure booking and confirming of tours etc.

Requirements:

• Previous Travel Consultancy Experience advantageous
• Travel Booking System Knowledge
• Minimum 1 year experience within Travel Agency
• Great Organisational skills
• Competent Computer user - MS Office/Internet/Mailing/Typing

We have an opportunity for an Chef De Partie (CDP) to join our team in Stellenbosch on a full time basis.

REQUIREMENTS

• Grade 12 & Chef Certificate/Diploma
• Preferably 2-3 years previous experience as a Chef De Partie
• Excellent ability to pay attention to detail
• Stress tolerance and able to work under pressure
• High standards of ethical conduct, i.e., honesty, integrity and sensitivity
• Excellent interpersonal and communication skills
• Planning and organizing skills
• Reliable, adaptable and flexible with working nights, weekends and holidays
• Ability to solve problems and find solutions
• Self-discipline
• Customer focused
• The ability to liaise and work with various cultures and religions
• Vaccination certificate

Job Description

• Preparing, cooking and presenting dishes within your specialty
  
• Maintain control of stocks in area of responsibility
  
• Ensure that the area of responsibility is kept clean and tidy at all times
  
• Ensure that all dishes are correctly garnished, have the correct portion and sized and are
  presented on the prescribed serving dish in the prescribed manner.
  
• Managing and training any demi-chef de parties or commis working with you
  
• Helping the Sous chef and Head chef to develop new dishes and menus
  
• Put effort in optimizing the cooking process with attention to speed and quality
  
• Ensure that the Sous chef is informed on ingredient orders, maintain par stock levels and
  accept and store food deliveries according to SOP’s
  
• Ensuring you and your team have high standards of food hygiene and follow the rules of
  health and safety
  
• Monitoring portion and waste control to maintain profit margins

We have an opportunity for an Head Sommelier to join our team in Stellenbosch on a full time basis.

REQUIREMENTS

• Grade 12
• Certificate from WSET Level 1/ Cape Wine Academy/ South African Sommelier
  association
• Preferably 2 - 3 years wine tasting experience
• In depth knowledge of wines - grape varieties and regions, harvest times, climates, soils
  and wine making process and being able to communicate and explain this to guests
• Passionate about wine and the hospitality industry
• Applicable product knowledge
• Excellent interpersonal- & communication skills
• Strong customer service orientation
• Ability to maintain a professional working relationship with all departments
• Comfortable in dealing with very distinguished clientele
• Must be well-presented
• Vaccination certificate

Job Description

• Training of other restaurant staff
• Ensure presentation and temperature of all drinks are correct
• Updating wine list as necessary
• Placing order for all wines and other beverages
• Meet with suppliers and find new and exciting wines to add to our portfolio
• Ensure that wine service area is set up and ready for service
• Ensure that there is enough stock and equipment
• Ensure all equipment is in working order & report if not
• Conduct temperature checks
• Ensure all decanters are clean and in good repair
• Ensure a minimum loss through breakage, waste, theft and incorrect orders
• Monthly stock-take of beverages and managing a healthy beverage cost
• Promote guest satisfaction
• Adhere strictly to the provisions and regulations as contained in the Liquor Act (No. 59 of
  2003) and other regulations as may be applicable to the sale of alcoholic beverages

We have an opportunity for an Commis Chef to join our team in Stellenbosch on a full time basis.

REQUIREMENTS

• Grade 12 plus Chef Certificate/Diploma
• Preferably 1- 2 years previous experience as Commis Chef in 5-star restaurants
• Availability to work within opening hours (e.g., evenings, public holidays, weekends)
• Excellent interpersonal and communication skills
• Ability to maintain a professional working relationship with all departments
• Attention to detail
• Productivity and efficiency
• Self-disciplined
• Ability to cope under pressure
• Flexibility and accountability
• Vaccination certificate

Job Description

• Consistently offer professional, friendly and proactive guest service while assisting other
  chefs in the kitchen
  
• Ensure the consistency in the preparation of all food items for a la carte and or buffet
  menus according to recipes and standards
  
• Assist with deliveries
  
• Actively share ideas, opinions and suggestions in daily shift briefings
  
• Complete daily checks of all mis-en-place to ensure freshness and quality standards
  
• Maintain proper rotation of products in all chillers to minimize wastage/spoilage
  
• Have full knowledge of all menu items, daily features and promotions
  
• Ensure the cleanliness and maintenance of all work areas, utensils and equipment
  
• Follow kitchen procedures and service standards
  
• Follow all safety and sanitation policies when handling food and beverages

We have an opportunity for an Demi Chef De Partie to join our team in Stellenbosch on a full time basis.

REQUIREMENTS

• Grade 12 & Chef Certificate/Diploma
• Preferably 1-2 years previous experience as a Demi Chef De Partie
• Excellent interpersonal- & communication skills, written and verbal
• Strong customer service orientation with excellent people skills
• Ability to maintain a professional working relationship with all departments and across
  cultures and religions
• Comfortable in dealing with very distinguished clientele
• Honesty, Flexibility and Accountability
• Friendly, helpful and outgoing
• Professional manner and attitude
• Punctual & self-disciplined
• Extreme attention to detail
• Vaccination certificate

Job Description

• Prepare ingredients that should be frequently available (vegetables, spices etc.)
• Maintain health, hygiene and safety requirements
• Have full knowledge of all menu items, daily features and promotions
• Ensure the cleanliness and maintenance of all work areas, utensils, and equipment
• Ensure that the area of responsibility is kept clean and tidy at all times
• Ensure that the Head chef is informed on ingredient orders, maintain par stock levels and
  accept and store food deliveries according to SOP’s
• Ensure that all mise-en-place is always freshly prepared and on time
• Ensure that all dishes are correctly garnished, have the correct portion and sized and are
  presented on the prescribed serving dish in the prescribed manner.
• Follow the guidance of the Head/Sous chef and have input in new ways of presentation or
  dishes
• Put effort in optimizing the cooking process with attention to speed and quality
• Help to maintain a climate of smooth and friendly cooperation

SKILLS & EXPERIENCE REQUIRED

• Experience in, and knowledge of East African safari sales
• Skilled in designing detailed and individualized quotes for itinerary requests
• Excellent sales skills and the ability to upsell
• Excellent communication skills, a service delivery mindset and a strong customer service focus
• Targe orientated, and experience of delivering results in a performance oriented and fast paced sales environment
• Ability to find commercial solutions to problems
• Good knowledge of sales systems
• Strong administration and organizational skills with great attention to detail
• The ability to work well under pressure
• Proactive mindset and can-do attitude
• Experience in handling demanding situations (e.g. complaints, last minute requests, changes whilst travelling)
• Experience in and willingness to handle issues outside of office hours when required
• Ability to work independently as well as within a broader team setup
• Energetic and eager to learn

SKILLS & EXPERIENCE ADVANTAGE

• 10 – 15 Years’ experience of the broader industry sector (hospitality & tourism)
• Experience in selling safaris in East Africa preferred
• Experience and good understanding of the safari tourism environment
• Experience of as many aspects of the industry as possible, more than one side of the fence
• Experience of dealing with and delivering on western business demands
• Experience with travel & reservation systems

RESPONSIBILITIES & DUTIES

• Handling of safari requests from agents with costing and accurate information within the required turnaround time
• Proactive response to agent requests including suggestions on itinerary design, routing, logistics, alternatives, upselling, offering additional information as needed
• Follow booking procedures set out in the operating manuals when booking all properties, vehicles and activities that make up the safari
• On confirmation, complete the safari file and all the information required
• Build and maintain good relationships with both internal and external stakeholders to facilitate the smooth running of the sales process
• Follow up with agents after a safari for any feedback
• Report any errors or issues to your line manager immediately on discovery
• Provide proactive support to colleagues in peak or leave times
• Proactive approach towards your personal and departmental targe and working together with management to ensure we reach these targets
• Following and adhering to all sales procedures as set out in the operating manuals
• Attending all training that is offered and proactively growing your knowledge of the company, our products (as well as part of 3rd party suppliers) and the countries in which we operate
• Use systems to their maximum potential and play an active role in helping to improve where possible
• Always look for ways to increase sales from your accounts and play an active role in increasing the performance of the sales office

REQUIRED WORK PRACTICES

• Across all interactions, promote the image of the sales team as a best in class externally with our clients and internally with our key stakeholders
• As a key point of contact and the face of the company, upholding and contributing to the reputation of the company as a leading safari operator
• The company values are values that play a significant role in how we define ourselves and set ourselves apart. We place high value on living these values in every day work practices. These values are genuine, honesty, quality, commitment, and care.
• When staff events happen within working hours, it will be compulsory to attend
• Attend all Training & Development programs as required

CONDITIONS AND HOURS OF WORK

• You will be required to work in the Cape Town office from Monday – Friday. You are required to work 9 hours per day, including an hour lunch break. The working hours are depending on the team setup and business requirements. Flexible work from home is permitted, with a split of 3 office and 2 work from home days as detailed in the offer of employment and the work from home guidance document which forms part of our HR Policy pack available at the time of offer only.
• Dependent on the geographical location of the market being served, working hours may be adjusted to allow for real-time market specific interaction, but within reason
• Occasionally the business may require you to sh8ift between various markets and while we will give your fair notice, it may be a business requirement that necessitates this move
• You may be required to work alternative South African public holiday for which you may be compensated with time off in lieu
• Overtime may be required during peak periods, for which you may be compensated with time off in lieu
• We operate a 24/7 emergency phone that rotates between consultants for which you take full responsibility according to a roster for 1 week at a time. Overtime may be required during peak periods
• You may be required to travel for work from time to time.

We have an opportunity for an Junior Sommelier to join our team in Stellenbosch on a full time basis.

REQUIREMENTS

• Grade 12
• Hospitality certificate/WSET certificates
• 2 years previous wine tasting/wine steward experience;
• Basic knowledge of wine & surrounding wine regions
• Hands-on experience with cash register and ordering information system
• Basic math skills
• Excellent interpersonal- & communication skills
• Strong customer service orientation and active listener
• Attentive and patience for customers
• Comfortable in dealing with very distinguished clientele
• Must be well-presented
• Flexibility and Accountability
• Enthusiastic personality
• Vaccination certificate

Job Description

• Assist the team on the restaurant floor with service to guests
• Advise guests on wines based on their personal tastes and food choices
• Learn all food and wine pairings being offered
• Assist in guiding guests through the wine list - inform them about different varieties of
  wines and prices
• Ensure wines are served at the right temperature and within the proper glassware
• Store open bottles properly
• Adhere to the Quality Management System
• Maintain standards of hygiene and cleanliness in all wine display, stock holding, decanter
  and service areas
• Assist the head sommelier with maintaining all stock levels
• Ensure that all stock rooms are kept clean, neat and tidy
• Ensure that all stock rooms are packed according to your stock sheet to assist with stock
  take
• Ensure that all wine service areas are set up and ready for service
• Assist the team to ensure that all beverages sold are charged correctly on POS
• When taking part in any form of wine tasting prior or during shift, always make use of a
  spittoon
• All tastings must be arranged with your direct manager
• Assist the head sommelier to maintain adequate beverage stock levels
• Report all low or out of stock items to the head sommelier
• Assist in receiving beverage stock deliveries
• Ensure that the walk-in fridge is in a good state and all beverage stock deliveries are
  unpacked onto correct shelves
• Assist with the responsibility of safe keeping of all bar stock
• Assist management with stock taking of beverage stock
• Assist in wastage control of all beverages
• Assist in capturing all stock transfers

About the position:

Our client is looking for an ambitious and forward-thinking Marketing and Brand Co-ordinator, to create marketing strategy and manage and implement all day-to-day marketing activities and campaigns for the company. Passionate, motivated and a creative thinker, the successful candidate will have experience and confidence in performing a wide range of marketing activities including developing marketing strategies, creating and implementing marketing/promotional plans and managing stakeholder communications to promote the company brand.

Responsibilities:

• Undertaking market/competitor analysis, and understanding the markets in which the company operates
• Researching market conditions and identifying trends, both local and international
• Carrying out regular competitor price point checks to inform pricing decisions
• Creating marketing plans to best reach the company’s target audiences, both trade and consumer
• Preparing an annual promotional calendar
• Implementing plans to attract new and retain current customers, including test marketing new initiatives
• Developing strategies for building and managing membership of the company’s Wine Club through a variety of channels
• Managing and executing all aspects of social media to ensure planned and coordinated messaging
• Arranging participation in trade shows and consumer events
• Managing competition entries, both local and international
• Identifying new merchandising opportunities
• Managing the process of creating marketing materials – both design and copywriting
• Managing and controlling the marketing budget
• Monitoring effectiveness and monthly tracking/reporting of all marketing activities
• Understanding brand values and building brand awareness, both internally and externally
• Working with the Sales team(s) to maximise existing and establish new streams of revenue
• Working with the Tasting Room Assistant to plan promotions and events
• Working partnerships with third parties – corporate relationships, ambassadorships etc.
• Establishing relationships with retail and trade customers for good customer service
• Strengthening relationships with media to expand Public Relations (PR) opportunities
• Representing the company’s brand at trade events and other public appearances, as required
• Supporting the CEO on all marketing fronts, both local and international, including diary management

Qualifications, Skills and Experience required:

• Experience in marketing/brand management, ideally 3-5 years working in marketing
• Excellent spoken and written communication skills (English included)
• Good organisational and planning skills
• Capacity to be creative and innovative when designing marketing plans and materials
• An understanding of the latest marketing techniques and practices
• Good industry knowledge, both trade and consumer - WSET qualified (Level 2 or above) preferable
• Good IT knowledge including PowerPoint and Excel
• Proven experience of budget management and forecasting

Characteristics:

• Pro-active, driven, motivated and able to take initiative
• Creative thinker and problem solver
• Strong customer service orientation
• Able to work autonomously in a small team environment
• Ability to live company brand values

Job Title: Remuneration Specialist

Company Location: Cape Town

Function: Human Resources

Reporting to: HR Manager

Job Summary

Ensures the remuneration levels of the employees are in line with company salary ranges and the market-related salary ranges by compiling and analysing the remuneration survey information, compiling reports and maintaining the relevant remuneration records.

Responsible for all reward, employee benefits schemes and recognition programmes for employees. Develops, reviews, implements and monitors remuneration policies, systems and procedures, making recommendations to senior management regarding same.

Duties and Responsibilities

Compensation and benefits management

· Designs, develops, implements and manages salary, bonus and benefit packages

· Reviews and administers reward and benefit policies

· Drafts remuneration and rewards processes and procedures

· Implements signed off remuneration policies, processes and procedures

· Guides the coordination of salaries, pension, relocation packages, life insurance, company cars

· Educates new employees on the cost to company concept – presents scenarios as required

Salary benchmarking & Market information sourcing

· Collates market data, using national salary surveys (from RemChannel)

· Collects data and researches competitor’s remuneration and reward strategies

· Accurately benchmarks each position to the national/industry circle salary survey

· Analyses market data and prepares recommendations for senior management

· Implements recommendations upon approval

· Completes pay analysis across the Group and ensures employees compensation packages presents equality across position levels, duties, experience, race and gender etc.

· Investigates pay anomalies

· Reports on pay anomalies and provides recommendations

Job Analysis & Profiling

· Completes job description audits annually

· Consults with line managers on new job descriptions and completes a job analysis

· Assists line managers in drafting or reviewing job descriptions as required

· Confirms job descriptions are in line with department and business objectives

· Updates and distributes organograms

· Updates Job Matrix

· Files amended, or new job descriptions once signed off by manager and job incumbent and distributes to HR for record keeping

· Prepares new/changed job descriptions for grading

· Manages the job descriptions on the HR Portal – updating employee information, job tasks, linking URL’s, workflow and enhancement projects.

Job Evaluation/Grading

· Implements and manages an approved job grading system

· Grade jobs using the Paterson Grading point system

· Formulates the grading outcomes to a job grade matrix – ranking positions from top – down and across functions

· Extracts graded tables salary survey data, applies benchmarking formula’s

· Process calibration to market grade data per function

· Creates company pay scales

· Completes the pay analysis and comparative reports

· Aligns remuneration of employees to the approved pay scales

· Ensures that all positions remain market-related and competitive.

Salary review process

· Prepares analysis and reports for salary reviews and incentive schemes

· Manages the annual salary and incentive review process

· Prepares increase and bonus schedules as per policy and business instruction

· Prepares and distributes increase and bonus letters

Compliance to regulatory requirements

· Interprets new legislation impacting salaries

· Reviews and improve remuneration policies and procedures

· Assists with internal and external audits related to payroll

· Ensures all remuneration information and records are maintained in accordance with statutory requirements

Payroll systems

· Introduces and maintains systems and procedures aimed at ensuring efficiency

· Provides input into payroll operations and processing

· Assists payroll team with various related queries

· Works closely with the Group Payroll Manager in obtaining cross functional remuneration and benefits processes and procedures

Management

· Supervises and co-ordinate activities of interns or an assistant

· Oversees the maintenance of current employee data systems

· Communicates and updates Time & Attendance labour rules

Additional responsibilities

· Completes monthly Employee/Employment Equity review & movements

· Completes Annual Employment Equity remuneration reports

· Annual B-BBEE completion - Employment Equity & Management Control

· Continuous support and advisory to the business - professional and strategic

· Restaurant remuneration deadlines and pay events - Pay Parity, National Minimum Wage, New Restaurant Council, Benefits alignment

· Corporate remuneration and pay events - Increases, Bonus/Incentives, provident fund, new hires, promotions motivations

· Policy development and project plan implementation

· HR technology enhancement projects - HR Portal - JD super user and administrator

· Data and process integrity reporting & improvements

· Legislative requirements and updates

Minimum Qualifications

1. Bachelor’s degree in human resource management or related field

2. SARA - Global Remuneration Practices Qualification

Minimum Working Experience

1. At least 4 years’ experience in remuneration and benefits management

2. 2 year’s consulting experience would be beneficial

Technical Competencies/Knowledge (what must I know)

1. Payroll systems knowledge

2. Salary benchmarking experience

3. Excellent computer skills, especially Excel

4. Knowledge and experience of SAGE PEOPLE will be advantageous

5. Knowledge of PAYE, BCEA and OID legislation

6. HR systems / metrics knowledge

7. Knowledge of relevant legislation impacting remuneration

8. Knowledge and experience of salary package calculation and processing

Skills and Abilities (what must I be able to do / display)

1. Discretion and integrity

2. Customer Service and relationship building orientation

3. Results orientation

4. Strong analytical skills

5. Attention to detail and accuracy

6. Planning and organizing

7. Scheduling and monitoring

8. Communication skills

9. Problem analysis and problem-solving skills

10. Stress tolerance

11. Decision-making

The individual will be responsible for the development and implementation of a comprehensive personalisation strategy that will transform our brand by building and continually optimising a guest facing loyalty program and guest retargeting (CRM). The individual will be responsible for the development of the strategic roadmap for the guest loyalty program to drive profitable, incremental guest behaviour. As well as develop a next gen CRM strategy, capabilities, and processes to deliver personalised, customer-centric marketing campaigns across multiple digital channels and touchpoints.

Duties and Responsibilities

Development and Deployment of the strategy and loyalty program to drive guest sign-up and engagement.

· Manage the design and execution of the loyalty program whilst looking for opportunities to strategically develop and grow the user base.

· Keep up to date with the latest best practices to continuously improve the program and ensure that it is engaging to users.

· Lead all Loyalty UX/UI strategies, A/B testing’s, soft and official launches

Ensure program profitability.

· Manage, forecast, and control Loyalty profitability.

· Manage strategic customer projects to deliver them in time and within budget.

Work and define a cross-functional plan to deliver features (Ops, Tech, CRM, restaurant) for the loyalty program.

· Implementation and delivery of loyalty program and other customer-related technology in restaurants

· Working closely with district and area managers and the broader business to meet the required KPIs and objectives.

Development and implementation of a “best in class” CRM strategy

· For both loyalty and non-loyalty, to personalise tactics across channels, maximising business, program and campaign impact.

· Deep dive into the customer database to glean insights that can be applied to drive the business.

· Develop customer strategies in order to improve customer data capture and optimise RFM and Customer Lifetime Value.

· Define personas and segments to create a targeting matrix to personalise guest retargeting.

· Define channel strategy for email, in-app, push, SMS and other channels.

CRM Data Compliance

· Ensure that data governance standard is upheld.

· Ensure that data is captured consistently and appropriately across different touchpoints and channels and in Compliance with POPIA regulations.

CRM and Loyalty Reporting

· Extract, analyse and interpret data from different sources to enable data visualisation and translate findings into simple actionable insights.

Minimum Qualifications

Bachelor of Commerce in Marketing or Bachelor of Business Sciences

Must Have atleast 6 - 12 Months solid Braze CRM experience

Minimum Working Experience

3-5 years working experience, with a minimum of 2 years in a CRM related position.

Marketing, Retail and/or eCommerce marketing experience essential.

Technical Competencies/Knowledge (what must I know)

Expert user of MS Office – Excel, Word and PowerPoint.

HTML/CSS skills advantageous

Thorough Knowledge and experience using the Braze CRM and marketing automation software

Skills and Abilities (what must I be able to do / display)

Strong communication skills

Proactive, self-managing with organisational skills

Time and task management and the ability to prioritise tasks.

Strong Analytical skills

Skills & Experience Required

• Excellent communication skills, a service delivery mindset and a strong customer service focus both internally with colleagues and externally with suppliers
• Strong administration and organizational skills with great attention to detail
• Proactive mindset and can-do attitude
• Ability to work independently as well as within a broader team setup
• Ability to work well under pressure
• Experience of delivering results in a performance oriented and fast paced sales environment
• Experience in, and knowledge of East African safari sales advantageous
• Skilled in designing detailed and individualized quotes for itinerary requests
• Excellent sales skills and the ability to upsell
• Experience working in sales team environment
• Good knowledge of sales & reservations systems
• Experience in handling demanding situations (e.g. complaints, last minute requests, changes whilst travelling)
• Experience in and willingness to handle issues outside of office hours when required
• Energetic and eager to learn

Responsibilities & Duties

• Working closely alongside the East Africa Specialist to manage some of the administrative and operational tasks of the sales process
• Checking availability at Asilia 3rd party properties through various platforms as well as securing space on a provisional basis a necessary
• Confirmation of all services upon agent’s confirmation as per internal procedure
• Checking invoices match costs in quote system and flagging discrepancies to East Africa Specialist
• Liaising with Finance Team to ensure efficient allocation of deposit to booking
• Reconfirmation of bookings due to travel, including but not limited to checks on dietary requirements and rooming allocations
• Updating systems with timings and booking reference on behalf of the East Africa Specialist at reconfirmation stage
• Report any error or issue to your line manager immediately on discovery
• Respond to ad-hoc requests from agents
• Provide proactive support to colleagues in peak or leave times
• Proactive approach to your personal and departmental objectives and working together with management to ensure we reach these targets
• Following and adhering to all procedures a set out in the operating manuals
• Attending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as the 3rd party suppliers) and the countries in which we operate.
• Taking a proactive adaptable approach to learning in terms of sales skill, systems, processes and product knowledge
• Use systems to their maximum potential and play an active role in helping improves where possible
• Awareness of ways in which we can increase sales and play an active role in increasing the performance of the unit
• Encourage inter department co-operation
• Any other duties as required including possible project work

Required Work Practices

• Across all interactions, promote the image of the commercial team as best in class externally with our clients and internally with our key stakeholders
• As a key point of contact and the face of Asilia, upholding and contributing to the reputation of the company as a leading safari operator
• The Asilia values are company values that play an important role in how we define ourselves and set ourselves apart. We place high value on living in these values every day work practices
• These values are genuine, inspired to do good, caring family spirit, teamwork, dedicated to service, consistent quality and going the extra mile
• When staff activities happen within working hours it will be compulsory to attend

Conditions and Hours of Work

• You will be required to work in the Cape Town office from Monday – Friday. You are required to work 9 hours per day, including an hour lunch break. The working hours are 08h00 to 17h00 with some flexibility
• You may be required to work alternative South African public holidays, for which you may be compensated with time off in lieu
• Overtime may be required during peak periods

We are based in Epping - our hours are 7am -3.45 Monday To Friday. The company does work Public holidays ( it is the nature of the industry ) but the candidate would only need to work (time off in lieu of ) if the urgency required it to complete the salaries or monthly submissions

The duties include all aspects of bookkeeping

• Payroll
• HR
• Websales
• Management
• Managing time clock
• Ad hoc duties
• SARS submissions
• Suppliers account collect debtors payments

Essential qualifications

• Pastel accounting - must have at least one year work experience on Pastel (critical)
• Pastel Payroll
• Excellent Excel
• preferably non smoker
• Team player
• all other day to day computer
• work closely with the accountants
• due to office dynamics we are looking for a male candidate

Please note the company's busiest period is the summer and no leave allowed from Nov - Feb

We also offer a medical scheme where the company pays half and the candidate the other, this allows for doc visits and medicine this is compulsory to join unless they are already on another med aid.