Elevate your hospitality career by stepping into a pivotal leadership role that combines operational excellence with team development. Our client, a leading organization in the hospitality industry based in the Cape Town Southern Suburbs, is seeking a dedicated Assistant Front Office Manager to oversee daily front desk operations, ensuring exceptional guest experiences and efficient team performance within a dynamic environment. If you possess a strong background in guest relations, team leadership, and operational management, this opportunity offers a platform for career growth and meaningful contribution.

Please forward your CV to ellarine@obr.co.za" rel="noopener noreferrer">ellarine@obr.co.za or apply here directly.

Duties:

• Supervise all Front Office staff and daily operational activities

• Act as the central communication hub across departments

• Provide operational support to Heads of Department

• Oversee front desk, luggage services, and guest registration processes

• Manage room availability, occupancy, and allocations in collaboration with Housekeeping

• Ensure smooth day-to-day Front Office operations and deliver personalized guest service

• Handle guest inquiries, complaints, and requests promptly and professionally

• Monitor and uphold service standards to enhance guest satisfaction

• Lead, motivate, and manage a team of approximately 20 employees

• Coordinate staff scheduling, shift rosters, and resource allocation

• Conduct performance management and staff development initiatives

• Monitor departmental procedures, systems, and compliance with policies

• Oversee cash handling, floats, and staff refunds with accuracy

• Collaborate with Security to maintain a safe environment

• Utilise Opera Cloud, Micros, and other systems effectively

• Manage Front Office administration, reporting, and documentation

Requirements:

• 3-4 years of experience in a similar hospitality environment

• Strong leadership and team management skills

• Excellent guest relations and communication abilities

• Proficiency with Opera Cloud, Micros, and Microsoft 365

• Sound understanding of operational procedures and cash management

• Ability to work efficiently under pressure and adapt to dynamic environments

Familiarity with the following:

• Opera Cloud and Micros systems

• Cash handling and financial procedures

• Hospitality standards and safety protocols

Benefits:

• Medical Aid Contribution

• Provident Fund Contribution

Take the next step in your hospitality career by applying today. Join a dedicated team committed to excellence and guest satisfaction. We look forward to receiving your application.