We are looking to recruit an experienced Reservations Manager to lead the reservations and conferencing booking’s function. Reporting to the Head of Guest Operations, this role is responsible for ensuring the effective day-to-day management of accommodation and conferencing reservations, delivering exceptional service standards, maximising conversion opportunities and supporting the achievement of revenue targets.
Leading a team of reservations specialists, the successful candidate will oversee the full reservations journey, from initial enquiry through to confirmation and payment, ensuring that systems, processes and service standards are consistently applied. Working closely with Revenue, Sales and Operations, they will use business insights, demand patterns and guest needs to guide team performance, identify opportunities and ensure that every booking experience reflects the standards and values of the hotel.
Please kindly forward CVs to ellarine@obr.co.za or apply here directly.
Duties:
Manage the teams’ outputs and build agility in the team’s performance for the hotel
Manage the team to achieve monthly revenue budgets
Manage the full evaluation, booking and reservation processes, within the agreed timelines
Manage and improve group pipeline conversion
Meet and exceed the guest satisfaction criteria
Requirements:
A Diploma/Degree in Hospitality or similar (NQF 5-7 level)
5 years’ experience in managing a consolidated reservations and C&E booking environment in a 4/5-star deluxe hotel
Managing a team of 8 or more staff
Basic Revenue Management knowledge and experience
Computer Literate (MS Office Suite) – Advanced Excel Skills
Knowledge and skills of Opera PMS, Opera Sales & Catering
HR & IR experience
Benefits:
Take the next step in your hospitality management career—apply now to lead a dynamic team and make a significant impact in a thriving environment.