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Job Summary
Duties:Develop and implement strategies to improve rooms quality, efficiency, and guest experience.
Manage day-to-day operations for Housekeeping, Front Desk, Guest Services, and Laundry.
Maximize departmental profitability through cost control, inventory management, and revenue enhancement initiatives.
Ensure strict adherence to brand standards, SOPs, and service quality, acting as a steward for guest experience.
Supervise, train, and develop department heads (HODs) and staff, conducting performance evaluations to ensure compliance with hotel policies.
Handle high-level guest inquiries, resolve complaints, and ensure high customer satisfaction ratings.
Act as a liaison between rooms divisions and the General Manager, providing updates on performance, labour, and budget.
Requirements:
High school diploma
A formal hospitality qualification
Minimum 5+ years of progressive experience in hotel operations, with at least 2–3 years in a management role.
Strong analytical, communication, and organizational skills.
Proven ability to lead large, diverse teams under high-pressure conditions.
Proficiency in Property Management Systems (PMS) and Microsoft Office Suite.
Craven Cottage CC
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