As Branch Manager, you’ll be responsible for the day-to-day leadership of our branch operations department, from team performance to customer satisfaction. But more than that, you’ll be a cultural custodian, ensuring our team continues to live out the values that make us who we are

Key roles and responsibilities:

• Leading, coaching, and developing a high-performing team in line with our cultural values.
• Embedding our company values into all aspects of operations and decision-making.
• Maintaining a positive and inclusive work environment where team members feel valued and empowered.
• Driving performance targets while staying true to our people centered approach.
• Acting as a bridge between strategic goals and daily operations — always with culture in mind Planning:
• Establish clear objectives and develop effective strategies to meet organizational goals.
• Formulate actionable plans to drive team performance and contribute to overall business success. Organizing:
• Structure and allocate resources, including personnel and materials, to maximize efficiency and ensure smooth operational processes.
• Ensure that the team has the necessary tools and infrastructure to meet their objectives. Leading:
• Guide and motivate teams to achieve performance excellence.
• Foster a positive work environment, inspire collaboration, and provide direction to meet both short-term and long-term goals.
• Act as a mentor to team members, offering support for both personal and professional growth. Controlling:
• Monitor performance to ensure that objectives and standards are consistently met.
• Implement corrective actions when necessary to maintain performance consistency and drive continuous improvement. Coordinating:
• Harmonize activities and communication between departments to ensure effective collaboration.
• Address interdepartmental challenges and promote synergy across teams. Staffing:
• Participate in the recruitment and selection of team members.
• Develop and maintain a high-performance culture by providing ongoing training and development opportunities to enhance employee skills and job satisfaction. Decision-Making:
• Evaluate and assess multiple options when making decisions that impact team operations and the organization as a whole.
• Make informed, data-driven decisions to ensure success and continuous improvement. Communication:
• Facilitate open and effective communication across all levels of the organization.
• Ensure that key information flows seamlessly to and from team members, stakeholders, and other departments.
• Address concerns and provide feedback in a timely manner

Sales Performance Outputs

Oversee sales growth:

Demonstrate year-over-year or quarter-over-quarter growth in sales.

Manage and measure sales conversion rate: Percentage of leads converted to sales.

Manage sales pipeline:

Ensure consistent volume and quality of leads and opportunities in CRM tools.

Training & Development:

Number of coaching sessions held, upskilling activities completed, onboarding efficiency for new hires. Employee Engagement:

Sales team satisfaction scores (e.g., via internal surveys).

Sales Discipline:

Timely submission of reports, CRM usage, forecasting accuracy, adherence to sales processes. Competitor Intelligence:

Regular market insights reported; strategic actions taken based on competitor behavior.

Community Engagement:

Number of partnerships, events, or initiatives that raise brand visibility locally.

What We’re Looking For:

• Proven leadership experience, ideally in a team or branch management role.
• A natural team-builder who leads with empathy and integrity.
• A strong communicator who can inspire, motivate, and align teams.
• Someone who believes culture is not just “a nice-to-have,” but a critical component of success.
• A track record of balancing results with people development.

Desired Experience & Qualification

• Bachelor’s degree in business administration, Management, or related field (preferred).
• Proven experience in a management role with a track record of successfully leading teams and achieving objectives.
• Strong organizational, decision-making, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to motivate and inspire teams in a fast-paced environment.
• Knowledge of performance management systems and tools.
• Ability to analyze and interpret data to inform decision-making

Key Competencies:

• Leadership and Motivation
• Strategic Planning and Execution
• Problem-Solving and Critical Thinking
• Team Collaboration and Coordination
• Performance Management
• Effective Communication
• Decision-Making and Analytical Thinking
• Adaptability and Flexibility