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Safari JOBS is seeking a poised, proactive, and guest-centric Front of House Manager to join the leadership team at one of the most vibrant and expansive luxury lodges in the Greater Kruger region. This is a remarkable opportunity for a hospitality professional who thrives in a high-energy environment where modern elegance meets the raw beauty of the African bush. As this is a premier destination with a larger footprint, we are looking for a leader with proven, hands-on experience and high-end hospitality exposure within a property of more than 30 rooms. You must possess the composure to manage large-scale operations while maintaining the intimate, personalized service that guests expect from a world-class safari experience. If you are an organized leader with a sharp eye for detail and a passion for creating seamless guest journeys - from the first warm welcome to the final farewell - this role offers the perfect stage to showcase your expertise. We invite you to bring your professional excellence to a fast-paced, prestigious environment where you can truly leave your mark. ??????? ???????????? ??? ???????????? Clear criminal record; Excellent employment track record – references will be verified; Excellent English communication, fluency & literacy; Matric / Grade 12 certificate; Min. 2 years’ experience in a similar role, preferably in a high-end safari lodge or hotel; Computer literate - MS Office Suite, Reservation systems, POS systems, financial systems (Debtors); Excellent Reception and Front Office control; Excellent customer service skills a must - Including the ability to handle difficult situations with professionalism; Good understanding of lodge operations; Attention to detail is crucial for ensuring guest satisfaction and maintaining the lodge's high standards; Strong verbal and written communication skills essential for interacting with guests and staff; Strong financial sense and sound knowledge of procedures; Strong stock control experience ????????? Diploma or equivalent in Hospitality Management; Previous experience with Opera, Fidelio or PanHospitality; Valid driver’s license &/ PDP. ??????????/???????????? Maintain a positive attitude and friendly demeanour; Proactive, use initiative and creative flair when required; Must be able to prioritize and manage tasks independently, with good planning and organizational skills. ??? ???????????????? Ensure that reception compile an accurate day sheet daily with all the necessary guests information, arrival & departure details; Communication of any updates on the day sheet to all the relevant departments; Welcome guests as they arrive and check out guests; Liaise with reservations; Double check room allocations; Agent site inspections; Ensure telephones and radios are answered timeously and professionally; Maintain the FOH system; Respond to all guest questions and requests; Recognise great guest feedback and deal with negative guest feedback constructively; Lodge banking & gratuities; Printing & stationary control; Month-end of house accounts & activities; Accept payments and other administrative duties; Responsible for efficient management of the curio shop; Assist with month-end stock takes in the curio shop; Management of the FOH Team: Inspire, stimulate and lead the team, Develop your teams and individuals, Ensure the right people are in the right positions, Ensure your team is guest focused, All staff to be trained in their areas of responsibility and to attend regular training workshops, Manage the team’s leave cycle and annual leave; Hosting of Guests; Maintain relationships with internal staff community, owners & suppliers ???????????? / ??????? / ???? ????? CTC remuneration NEG. DOE and qualifications – ?????? ?????? ???? ?????? ??????????? ???? ???????????. Provident Fund, Group Life & Disability, Dreaded Disease Cover** Staff bed night potential** Own accommodation & bathroom provided Uniform and laundry Meals provided, on duty Work Cycle: 21 days on, 7 days off plus 15 leave days per annum. **Applicable after three months of successful employment. ????? ?? ???? Unfortunately; this position is not suitable for children or pets due to reserve regulations. Applications are open to South African citizens only. A clear criminal record is required – all potential staff undergoes standard fingerprinting in line with anti-poaching measures, during the onsite interview process. ??????????? ??????? Please submit your ??-??-???? ???? ??, a recent ????-???-????????? ??????????, copies of relevant ?????????????? / certificates, and contactable references for your ???? ????? ?????. Written reference letters to be included if available. We sincerely value every application submitted. While only shortlisted candidates who meet the role requirements will be contacted, you are most welcome to follow our advertising & social media platforms for future opportunities that may better align with your profile.
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