Assistant Spa Manager | Luxury Hotel | Tokai, Western Cape

Kendrick Recruitment is currently seeking an experienced and polished Assistant Spa Manager to join a prestigious luxury hotel in Tokai, Western Cape.

This is an exciting opportunity for a passionate spa and wellness professional who has strong leadership skills, excellent guest service standards and a genuine understanding of luxury hospitality. The successful candidate will assist with the daily management of the spa, ensuring smooth operations, exceptional treatments and consistently outstanding guest experiences.

Key Responsibilities

• Assist the Spa Manager with the overall day-to-day operation of the spa.
  
• Support the management and supervision of spa therapists and front-of-house staff.
  
• Ensure exceptional guest service and maintain luxury hospitality standards.
  
• Assist with staff scheduling, shift planning and daily operational requirements.
  
• Monitor treatment bookings and ensure the spa operates efficiently.
  
• Handle guest enquiries, feedback and complaints professionally.
  
• Assist with reservations and ensure accurate booking procedures are followed.
  
• Monitor treatment rooms, facilities and equipment to ensure they are maintained to a high standard.
  
• Assist with stock control, ordering and inventory management.
  
• Support the implementation of spa promotions, packages and retail initiatives.
  
• Drive treatment and retail sales where appropriate.
  
• Assist with staff training, development and performance management.
  
• Ensure all spa policies, procedures, hygiene and health and safety standards are maintained.
  
• Work closely with other hotel departments to ensure a seamless guest experience.
  
• Step into the Spa Manager's role when required.
  

Requirements

• Previous experience in a Spa Supervisor, Assistant Spa Manager or senior spa role.
  
• Experience within a luxury hotel, resort or high-end spa environment is essential.
  
• Strong knowledge of spa treatments, wellness services and spa operations.
  
• Proven ability to lead, motivate and support a team.
  
• Excellent guest relations and communication skills.
  
• Strong organisational and administrative abilities.
  
• Experience with spa reservations and booking systems.
  
• Commercially aware with an understanding of treatment and retail sales.
  
• Strong attention to detail and ability to multitask.
  
• Professional, well presented and confident.
  
• Able to remain calm and effective in a fast-paced environment.
  
• Passionate about wellness, hospitality and delivering exceptional guest experiences.
  

If you do not hear from us within 7 working days, please consider your application unsuccessful.