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Job Summary
In a 349-room hotel, standards are not suggestions, they are visible in every corridor, every suite, every detail. At The President Hotel, housekeeping is not simply about cleanliness. It is about precision, presentation, and protecting the reputation of a hotel on a journey toward luxury. As a Housekeeping Supervisor, you are responsible for ensuring that every room released to a guest reflects the standard we promise and the experience we stand for. With its iconic oceanfront setting, vibrant social spaces, and reputation as one of Cape Town’s most loved hotels, The President Hotel continues to evolve toward elevated luxury. In a high-volume, branded environment, structured housekeeping leadership on every shift is essential to maintaining quality control, efficiency, and service consistency. This role is operationally critical. You will oversee room inspections, coordinate team workflow, and ensure compliance with hotel standards across guest rooms and public areas. You will feel right at home in this role if you bring proven hotel housekeeping experience, supervisory exposure within a 4 or 5-star environment, and a disciplined eye for detail within a structured hospitality operation. Hotel experience is essential for this role. Minimum Requirements Matric Certificate (Grade 12) Hospitality qualification (advantageous) Minimum 2–3 years’ experience within hotel housekeeping At least 2 years’ supervisory experience within a hotel environment Experience working within a 4 or 5-star branded hotel environment Strong knowledge of housekeeping procedures, room standards, and inspection protocols Ability to work shifts, weekends, and public holidays Strong organisational and team coordination skills Professional presentation and conduct CV must be fully updated prior to submission Key Responsibilities Operational Supervision & Quality Control Supervise and coordinate housekeeping team members during assigned shifts. Conduct detailed room inspections to ensure rooms meet hotel quality and brand standards before release. Room & Public Area Standards Ensure all guest rooms, corridors, and public areas maintain cleanliness, presentation, and compliance with hotel SOPs. Team Leadership & Task Allocation Allocate daily room assignments, manage productivity targets, and monitor workflow efficiency. Provide on-shift leadership and operational guidance. Training & Performance Support Support onboarding and training of housekeeping staff. Identify quality gaps and provide coaching to maintain standards. Inventory & Linen Control Monitor linen usage, housekeeping supplies, and stock levels. Ensure proper handling and accountability of hotel property and amenities. Guest Interaction & Service Recovery Respond professionally to guest requests and room-related concerns. Coordinate with Front Office and Maintenance to resolve issues efficiently. Compliance & Reporting Maintain accurate records of inspections, discrepancies, and daily reports. Ensure adherence to health, safety, and hygiene standards. Key Skills & Attributes Strong attention to detail and quality control focus Structured and disciplined operational approach Confident and fair leadership style Calm and solutions-driven under pressure Strong organisational and coordination skills Guest-focused mindset within a service-driven environment Why Work With Us Join one of Cape Town’s most iconic and evolving hotels Work within a large-scale, high-volume hospitality environment Be part of a structured and professional Housekeeping team Play a key role in supporting the hotel’s journey toward luxury Competitive salary and employee benefits Recruitment aligns with the company’s Employment Equity Plan. If you do not hear from us within two weeks of the closing date, please consider your application unsuccessful. Step into a leadership role where precision meets pride and where every perfectly prepared room contributes to unforgettable guest experiences.
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