Mission / Core Purpose of the Job

Summary of the position’s Responsibilities

The CMDB and 3PP Configuration Engineer is responsible for managing the configuration of IT services and third-party products within the Configuration Management Database (CMDB). This role ensures accurate, secure, and compliant configuration data across internal systems and external integrations. The engineer plays a critical role in maintaining service integrity, supporting audits, and enabling efficient change and incident management.

JOB REQUIREMENTS

Responsibilities, Experience, Skills, Competence, Education

RESPONSABILITIES

CMDB Management

•                          • Maintain and update configuration items (CIs) in the CMDB, ensuring accuracy, completeness, and traceability.

•                          • Define and enforce CI relationships, attributes, and lifecycle states.

•                          • Collaborate with service owners and infrastructure teams to validate and reconcile configuration data.

Third-Party Product (3PP) Configuration

•                          • Manage configuration and integration of third-party software and services across environments.

•                          • Ensure third-party configurations align with internal standards and security policies.

•                          • Track and document dependencies, licenses, and support agreements for 3PPs.

Compliance & Governance

•                          • Ensure configuration practices comply with ITIL, ISO 27001, SOC 2, and other relevant standards.

•                          • Support internal and external audits by providing validated configuration data and documentation.

•                          • Monitor configuration drift and implement corrective actions.

Tooling & Automation

•                          • Use tools like ServiceNow CMDB, BMC Remedy, or similar platforms for configuration management.

•                          • Automate configuration discovery and updates using scripts or integration tools (e.g., Ansible, Python, REST APIs).

•                          • Integrate CMDB with asset management, change management, and monitoring systems.

Collaboration & Support

•                          • Work closely with IT operations, DevOps, security, and vendor management teams.

•                          • Provide support for incident and problem management by supplying accurate configuration data.

•                          • Participate in change advisory boards (CABs) and risk assessments.

•                          • Ability to work in a fast-paced, high-compliance environment.

•                          Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team.

•                          Worked across diverse cultures and geographies.

•                          Pan Africa multi-cultural experience is advantageous.

•                          IT operations SLA management

EDUCATION AND CERTIFICATES

•                          4-year Information Science/ Information Technology/ Computer Science/ Engineering (or related) Degree/Diploma

•                          Information Technology Infrastructure Library (ITIL) Certification Foundation or Expert v3 / Managing Professional/Master (Preferred)

•                          ServiceNow Certified System Administrator

•                          HashiCorp Certified: Terraform Associate

•                          Red Hat Certified Specialist in Ansible Automation

•                          Python Institute – PCEP or PCAP

•                          Certified Information Systems Auditor (CISA)

•                          BMC Remedy Administrator Certification (if applicable)

•                          CompTIA Server+ or Linux+ (for infrastructure fundamentals)

Requirements

EXPERIENCE AND SKILLS

•                          • 4+ years of experience in configuration management, infrastructure engineering, or IT operations.

•                          • Strong experience with CMDB platforms (e.g., ServiceNow, BMC Remedy).

•                          • Familiarity with third-party software lifecycle and vendor management.

•                          • Proficiency in scripting (e.g., Python, PowerShell) and automation tools (e.g., Ansible, Terraform).

•                          • Familiarity with ITIL framework and service management principles.

•                          • Strong analytical and problem-solving abilities.

•                          • Attention to detail and accuracy in managing configuration data.

•                          • Excellent communication and collaboration skills.