Job Summary
A prominent South African law firm is seeking a proactive IT Training & Liaison Specialist to bridge the gap between their staff’s skills and our technology stack.Responsibilities:
Training Delivery: Design and facilitate engaging 1-on-1 sessions, group workshops, and webinars covering the Microsoft Office suite (Word, Excel, PowerPoint, Outlook, Teams) and internal applications.
Needs Discovery: Partner with department heads to analyze workflows, uncovering manual processes or pain points that can be automated or optimized.
IT Liaison: Serve as the primary feedback loop to the IT Department, translating business needs into technical requirements for updates, tweaks, or new software.
Content Creation: Develop and maintain a user-friendly library of "How-to" guides, training modules, and FAQs hosted on the STBB extranet.
Onboarding: Lead the technical onboarding process for new hires to ensure rapid proficiency with company software.
Minimum Requirements:
Software Mastery: Advanced proficiency in Microsoft Office desktop applications and experience creating online training/e-learning content.
Communication: Exceptional ability to translate complex technical concepts into clear, non-technical language.
Relationship Building: Proven track record of building rapport across diverse departments to uncover hidden efficiency gaps.
Analytical Thinking: Skilled at diagnosing vague operational complaints and converting them into structured, actionable recommendations for the IT team.
Adaptability: A fast learner capable of rapidly mastering new applications as company software requirements evolve.
About
Specialists in Civil, Structural, Mechanical Engineering, Information Technology, Mining, Manufacturing and Finance Careers! Hire Resolve is one of the larger and more agile South African recruitment companies that focus on placing professionals and skilled people in permanent employment and contract employment. We prefer and focus on working with top quality professionals and candidates in South Africa and Africa. Hire Resolve has successfully placed Engineering, Mining, IT, Manufacturing and Finance professionals with top firms across the Western Cape, Eastern Cape, KwaZulu Natal, Gauteng and in Africa. Hire Resolve has assisted candidates to find jobs at over 100 JSE listed companies of which many are global companies with offices and operations in South Africa and Africa. It is for this reason that we are well respected in the industries we operate in and in the recruitment industry.
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