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Job Summary
Food & Beverage Director, Luxury Hotel, Cape Town Job Purpose Provide the highest level of hospitality in all the F&B outlets. Achieve total guest satisfaction and organisational profitability through effective utilisation of all resources. Continuously delight the guest by offering trend setting and innovative products and services. Major Areas of Responsibility § Planning, Forecasting and Budgeting the revenues and cost for the department. § Staffing and scheduling of the associates and allocation of duties to ensure the maximisation of associate productivity and minimise payroll costs. § Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from Employee Satisfaction Surveys to draw an action plan. § Develop systems and procedures that achieve higher cost efficiency and guest satisfaction. § Recruitment and Performance Appraisal & Management of associates in the department. § Develop &implement the annual plan using the Tata Business Excellence Model framework, linking the department’s objectives to the unit’s overall strategy. § Manage and lead associates to ensure maximum productivity. § Oversee outlet managers and supervisors with the day to day running of their departments. § Oversee the daily activities of all the F&B outlets including banquets. § Work with the outlet chefs in the area of cuisine, menu planning & design for the various outlets / banquets. § Ensure through regular monitoring of GSTS and feedback, prompt, efficient and accurate service is provided to all guests. § Conduct regular meetings with the outlet managers and supervisors and constantly monitor guest concerns, compliments and suggestions. § Organise food festivals and develop guest loyalty and retention programmes. § Compile and review the monthly profit and loss statement for various outlets and assist the outlet managers in implementing the approved budget, monitoring revenue and costs on a daily basis and assist in taking corrective action. § Ensure that all the operational standards set for all the equipment& processes are followed. § Maximise F&B profitability by implementing the cost containment strategies for all the outlets. § Prepare the promotion and marketing / PR plans for various outlets and execute the same. § Conduct refresher-training programmes for the associates and guide the new members of the department. § Maintain regular contacts with corporate and individual customers, and build strong relationships with them. § Stay informed about local, national and international best practices/trends in food service, interior design, technology and entertainment in F&B. § Develop departmental trainers in association with the training department & oversee all the training activities within the department. § Ensure that the department procures the best quality raw material and cost effective equipment. § Ensure that TPAM requirements are adhered to and that all associates are trained and aware of TPAM regulations. § Revise manager’s duty list to ensure that all areas of reporting and reconciling is covered. § Perform audits, ensuring that LQA and Richey Standards are consistently followed and maintain positive audit results. § Ensure that KRA’s are updated and completed whilst identifying new KRA’s and allocating them to the different associates. § Address any grievance and counselling issues among the department associates. § Ensures that you work in a safe manner that does not harm or injure self or others. § To be involved with Health & Safety within the department. Ensuring compliance within the department and that Health & Safety directives are carried out. § Anticipate possible and probable hazards and conditions and either correct them or take action to prevent them from happening. § Ensure that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct maintained. § Continuously endeavour to improve the department’s efficient operation, and knowledge of own job function. § Ensures effective implementation of the Tata Code of Conduct at all times. § Efficient implementation of all work related instructions given by the superiors / management Qualifications and Experience § Graduates from reputed hotel management schools (desirable) § Graduates with experience in hotels or hospitality sector § 1 to 2 years in similar position (desirable) Key Customers Immediate team, managers and associates from support departments, internal and external guests. Key Success Metrics Guest Satisfaction, Performance against budgets, Cost Saving Language Proficiency Should be fluent in English. Additional language advantageous Knowledge & Skills § Graduates from reputed hotel management schools § Experience in luxury hotels § Knowledge of other hotel services § Knowledge about Food and Beverage services including cuisines, menus, accompaniments, wines, beers, spirits, cocktails, tobacco, teas, coffees, other non-alcoholic beverages and their the overall dining experience. § Rules of F&B service and service etiquette § F&B service skills and other operational skills § Professional guest interaction
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