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Job Summary
A prestigious luxury hotel in Cape Town is seeking an experienced Concierge to deliver personalised, high-touch guest services within a fast-paced, high-volume luxury environment. This role is guest-facing and requires exceptional local knowledge, strong communication skills, and the ability to manage multiple guest requests with professionalism and discretion. The position is ideal for a hospitality professional with experience in 4- or 5-star hotels who understands the expectations of luxury travellers. Minimum Requirements (Essential) Applicants must meet all of the following requirements to be considered: Proven experience as a Concierge or Guest Services professional in a 4- or 5-star hotel Experience in a busy hotel environment (200 rooms or similar high-volume operation preferred) Excellent knowledge of Cape Town attractions, restaurants, tours, and services Strong guest engagement and service recovery skills Willing and able to work shifts ; including weekends, evenings, and public holidays South African ID (non-negotiable) Matric (Grade 12) Relevant Hospitality qualification (advantageous) Excellent verbal and written communication skills Professional appearance and a polished, service-driven manner Key Responsibilities Provide personalised concierge services to all guests, including bookings, recommendations, and itineraries Handle guest requests efficiently and professionally, ensuring a seamless guest experience Build strong relationships with local service providers, tour operators, and restaurants Assist with VIP guest arrangements, special occasions, and bespoke experiences Manage guest feedback, concerns, and service recovery in line with luxury standards Maintain accurate records of guest requests and preferences Work closely with Front Office, Guest Relations, and Duty Management teams Support arrivals, departures, and peak operational periods as required Only candidates meeting the minimum requirements will be considered. Shortlisted candidates will be contacted directly.
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