Summary and Purpose of the Role

Our client is seeking an experienced, proactive and results-driven Credit Controller to join their finance team.

The successful candidate will be responsible for managing customer accounts, recovering outstanding debt and maximising cash collections to support the company's cash flow and ongoing growth.

This is an important role within the business, requiring someone with proven credit control experience, strong negotiation and communication skills, and the ability to work independently in a fast-paced environment.

The ideal candidate will be tenacious, resilient, energetic and ambitious, with a strong sense of accountability and a genuine drive to achieve collection targets.

You will be responsible for maintaining regular contact with customers, ensuring invoices are cleared for payment within agreed trading terms, resolving account queries and identifying potential payment risks.

Building and maintaining positive, long-term customer relationships is essential, while ensuring that the company's professional reputation and values are upheld.

Key Responsibilities

• Proactively contact customers by telephone to ensure invoices are received, understood and cleared for payment.

• Manage the collection of commercial debt in line with monthly collection targets through telephone calls and written correspondence.

• Manage a portfolio of key commercial customer accounts.

• Share responsibility for managing a monthly ledger of approximately £4–5 million.

• Act as an escalation point for complex customer queries and provide support to other team members.

• Process customer invoices, payments, credit notes and related financial transactions accurately and within required deadlines.

• Investigate the root causes of invoice disputes and work with internal stakeholders to identify and implement appropriate solutions.

• Assess accounts for potential debt collection or legal action, escalating concerns to the Credit Control Manager where necessary.

• Identify customers who may be at risk of defaulting on payments and proactively communicate potential risks to management.

• Prepare accurate reports and provide regular updates on collection performance and account status.

• Assist with additional departmental responsibilities as required.

Experience and Requirements

• Previous demonstrable experience working as a Credit Controller is essential.

• Proven experience in commercial debt collection and managing customer accounts.

• Ability to work effectively under pressure and meet strict deadlines in a busy environment.

• Excellent verbal and written communication skills, with the confidence to engage with customers and resolve account queries.

• Strong negotiation, problem-solving and relationship-building skills.

• Excellent attention to detail and a high level of accuracy.

• Demonstrable ability to prioritise workloads and manage multiple accounts simultaneously.

• Good working knowledge of Microsoft Excel, Word and Outlook.

• A strong team player who is flexible and willing to support colleagues.

• Ability to remain calm, professional and solution-focused when dealing with challenging customers.

• Professional telephone manner and confidence discussing outstanding balances and payment arrangements.

• Experience within the telecommunications or technology sector would be advantageous.

• Previous experience using Sage 200 Cloud would be beneficial.

Personal Attributes

The successful candidate will demonstrate:

• A positive, proactive and can-do attitude.

• Strong personal accountability and ownership.

• Resilience and tenacity when dealing with overdue accounts.

• A motivated and enthusiastic approach to achieving targets.

• The ability to work independently while contributing positively to a team.

• A strong commercial awareness and understanding of the importance of cash flow.

• A genuine commitment to delivering results and maintaining excellent customer relationships.