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?Lodge Operations Manager - Iconic Luxury Lodge - Sabi Sand, Mpumalanga Kendrick Recruitment is searching for an experienced, operationally strong and hands-on Operations Manager for a well-regarded multi-lodge luxury safari reserve in the world-renowned Sabi Sand Game Reserve, on the edge of the Kruger National Park. This is a senior operational leadership role overseeing all day-to-day lodge operations across the property - coordinating departments, driving standards, managing resources and ensuring every aspect of the guest experience runs efficiently, safely and to a consistent five-star level. The Operations Manager will also serve as leave cover for the Deputy General Manager. Minimum Requirements: Minimum 3 years’ experience in a senior operational or management role within luxury hospitality, preferably at a five-star safari lodge with multi-department oversight - essential Proven experience in staff management and development, operational planning, budgeting and cost control Demonstrated ability to deliver and develop 5-star service standards Experience managing operational projects and driving efficiency improvements Strong understanding of Health and Safety requirements and OHS compliance Excellent computer literacy including MS Excel, Word, Outlook and PowerPoint - Sage X3 and HMS Infor advantageous Relevant Hospitality Management qualification advantageous Excellent written and verbal English communication skills Valid driver’s licence - essential Hands-on; proactive and solutions-oriented approach Strong financial acumen and cost-consciousness Comfortable with realistic expectations of remote bush living Stable work history with contactable references Key Responsibilities: Provide effective leadership, guidance and support to all operational departments and HODs Ensure a consistently exceptional five-star guest experience across all touchpoints Monitor guest feedback and address any concerns in conjunction with HODs Identify opportunities for improvements in systems, processes and operational performance Monitor departmental expenditure against budgets and identify cost control opportunities Assist with the preparation and management of departmental budgets Ensure effective management of resources, equipment and assets across the property Ensure all facilities, vehicles and operational resources are maintained to the highest standards Take overall responsibility for Health and Safety standards, compliance, inspections and risk assessments across the property Identify operational challenges, implement solutions and drive continuous improvement Provide leave cover for the Deputy General Manager Package: Basic Salary: Competitive Live-in: Basic furnished accommodation provided Food allowance: R2,718 per month at on-site stores Medical Aid: 50% company contribution (after 3-month successful probation) Pension Fund: 50% company contribution (after 3-month successful probation) Guest gratuity share, company revenue gratuity (1%) and 20 bed nights for family and friends annually Should you feel you are the right fit for this role, please apply with your updated CV, contactable references and a recent head and shoulders photo ASAP! ? Please Note: If you do not receive feedback within 7 working days, kindly consider your application unsuccessful.
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