Summary and Purpose of the Role

Our client is seeking an organised, proactive and customer-focused Project Coordinator to join their Delivery Operations team.

The successful candidate will be responsible for coordinating the end-to-end delivery of customer orders and projects, ensuring that all activities are completed on time, within agreed scope and to the required quality standards.

Working closely with engineering, procurement, scheduling, account management and other internal teams, you will oversee the progress of orders, coordinate resources, manage customer expectations and ensure seamless delivery and installation.

This role requires someone with excellent organisational and communication skills, strong attention to detail and the ability to manage multiple projects and priorities in a fast-paced environment.

The ideal candidate will be commercially aware, solutions-driven and comfortable taking ownership of projects while maintaining excellent customer relationships.

Key Responsibilities

• Act as the primary point of contact for customers throughout multi-technology order and delivery journeys.

• Coordinate small to medium-sized projects from initiation through to successful completion.

• Manage the day-to-day operational aspects of projects, ensuring adherence to project governance and delivery standards.

• Monitor and communicate order progress, keeping internal and external customers informed.

• Manage incoming queries and coordinate with relevant departments to ensure timely resolution.

• Schedule engineers and manage diaries, ensuring the appropriate skills, equipment and services are available.

• Monitor resource allocation and time spent on projects, maintaining awareness of project budgets.

• Maintain accurate project documentation throughout key delivery milestones, ensuring records are completed and stored correctly.

• Liaise with internal departments to ensure efficient order fulfilment and on-time delivery.

• Identify potential project risks and delays, escalating issues to management where necessary.

• Follow up with account managers regarding commercial matters and customer queries.

• Capture and maintain project information using Microsoft Office applications, including Excel and Word, for tracking, reporting and invoicing purposes.

• Maintain weekly product delivery forecasts and monitor daily Work in Progress (WIP).

• Provide guidance and support to Order Coordinators, contributing to improved team performance.

• Provide additional administrative and operational support within the Delivery Operations team as required.

Experience and Requirements

• Proven experience in Project Coordination, ideally within the telecommunications, IT or managed services industry.

• Strong customer service orientation and a proactive, can-do attitude.

• Understanding of project budgets, resource management and commercial considerations.

• Ability to work collaboratively with multiple departments and stakeholders.

• Excellent written and verbal communication skills.

• Strong interpersonal and influencing skills, with the ability to communicate effectively at different organisational levels.

• Proficiency in Microsoft Office, including Teams, Outlook, PowerPoint, Word and Excel.

• Familiarity with web browsers, databases and IT-related technical terminology.

• Excellent organisational and time-management skills.

• Ability to prioritise competing demands and manage a busy workload.

• Strong problem-solving skills and the ability to work effectively under pressure.

• High levels of accuracy and attention to detail.

• A proactive approach to learning, development and continuous improvement.

• Reliable, resourceful and able to work independently as well as part of a team.

Desirable Skills and Experience

• Understanding of cloud-based and IT products within a telecommunications environment.

• Familiarity with Tier 1 carrier portals, such as Openreach, BT and TTB.

• PRINCE2 Foundation certification or equivalent project management knowledge.

Working Hours and Location

• Full-time position

• On-site

• Monday to Friday, 37.5 hours per week