PRODUCT SUPPORT COORDINATOR (INSURANCE)

Entry-Level Contract Opportunity | 6–12 Months

Work Arrangement: Hybrid – 3 days onsite per week
Initial Onsite Schedule: Tuesday to Thursday

Start Your Career in Insurance Operations!

Are you detail-oriented, analytical and passionate about delivering excellent customer service? This is an excellent opportunity for an entry-level professional looking to develop a career within the insurance industry.

Join an experienced and collaborative team where you will gain valuable exposure to the operations of a Managing General Agency (MGA), including underwriting support, risk management, policy administration and insurance processes.

You will receive hands-on training and development while contributing to business operations and supporting important underwriting and risk assessment activities.

Contract Details

• Initial contract duration: 6–12 months.

• Contract-to-hire is the intended goal but cannot be guaranteed at this stage.

• If permanent placement is not possible at the end of 12 months, an additional six-month extension may be considered, subject to business requirements and workload.

• Hybrid working arrangement, with three days onsite per week.

• Initial onsite schedule: Tuesday to Thursday.

• Working arrangements will be reviewed after the first 90 days.

Location & Work Authorisation Requirements

• No visa sponsorship is available.

• No relocation assistance is provided.

• Applicants must already be legally authorised to work in the United States.

• Candidates must be able to commute to the office for the required onsite days.

What You Can Expect

• First-hand exposure to the operations of a Managing General Agency (MGA).

• An understanding of how catastrophic modelling supports underwriting, pricing, business planning, capital allocation and risk management.

• The opportunity to contribute to business results through analytical skills and sound risk selection.

• Exposure to an experienced, collaborative team that values communication, teamwork and mutual support.

• Hands-on training and a development plan designed to support your professional growth and career progression.

Key Responsibilities

• Assist with the timely distribution of policy correspondence and legal documentation through physical mail and email.

• Support building inspections to verify information provided and identify unusual or non-standard findings.

• Communicate inspection findings and discrepancies within established service standards.

• Develop an understanding of agency management, product distribution and claims procedures.

• Communicate professionally with internal and external stakeholders via email and other appropriate channels.

• Collaborate with Compliance, Claims, Product, Underwriting and other departments to identify process improvements and product enhancements.

• Provide feedback and recommendations to management to support continuous improvement.

• Provide operational support to colleagues during busy periods and when team members are unavailable, ensuring business continuity.

Minimum Requirements

• High School Diploma or GED.

• Excellent customer service and communication skills.

• Strong attention to detail and analytical ability.

• Good organisational and time management skills.

• Intellectual curiosity, creativity and a willingness to learn.

• Ability to communicate effectively and work collaboratively.

• Proficiency in Microsoft Office, including Excel, Word, PowerPoint, Outlook and MS Teams.

Preferred Experience & Additional Advantages

• Previous experience within the mortgage industry.

• Exposure to an insurance office or insurance-related environment.

• Previous customer service or administrative experience.

• Knowledge of building construction types and terminology.

• Completion of insurance or financial industry certifications or professional designations.

What Makes This Opportunity Attractive?

• Supportive and collaborative working environment.

• Hands-on training and career development.

• Exposure to insurance operations and underwriting processes.

• Opportunity to work alongside experienced industry professionals.

• Modern office environment featuring recreational facilities, including ping pong, foosball and pinball.

• Stunning views of the Rocky Mountains.

• Company social events and happy hours.

Ready to Take the First Step?

If you have strong customer service skills, an eye for detail and an interest in developing a career in insurance, we would love to hear from you.

Apply today and take advantage of this opportunity to build your experience and career in the insurance industry!