Job Summary
A South African company that builds wireless communication systems for the security industry, specifically for monitoring home and business alarms, is seeking a Technical Service Manager who will lead the Technical Department to deliver high-quality technical support, network commissioning, repairs, and after-sales service.
Responsibilities:
Manage local and international technical support, 24/7 standby services, and emergency response teams.
Monitor response times, service quality, and resolution rates to ensure service excellence.
Oversee end-to-end network deployment—from planning and quotes to manufacturing coordination, commissioning, and maintenance.
Enforce quality control standards across manufacturing, testing, and run-up operations.
Systematically track, analyze, and report field/manufacturing faults; collaborate with R&D to eliminate recurring issues.
Direct the Service & Repairs team to meet a 3-day repair turnaround target while minimizing waste and controlling operational costs.
Develop and optimize departmental workflows, standard operating procedures, and inventory/stock control systems.
Maintain the departmental risk register, protect confidential assets, and enforce security protocols.
Resource and plan annual maintenance schedules, network upgrades, and commissioning projects.
Manage full team lifecycle: recruitment, role definition, performance management, and corrective action.
Design and deliver internal skills training for technicians and structured programs for external clients.
Ensure technicians are fully equipped, compliant, and up-to-date with documentation.
Submit weekly operational updates and present monthly performance metrics to EXCO.
Partner with Sales, Production, Accounts, and Stores to align operational requirements.
SLA compliance, standby response rates, and customer satisfaction scores.
Repair Efficiency: Maintenance of 3-day turnaround time and reduction in repeat faults.
Operational Control: Stock accuracy, quality metrics, budget adherence, and team productivity.
Minimum Requirements:
Technical: Deep background in electronic systems and network infrastructure.
Leadership: Proven track record in team management, recruitment, and performance accountability.
Operations: Strong expertise in quality control, process design, risk management, and inventory systems.
Communication: High-level reporting, cross-functional collaboration, and client-facing engagement.
Benefits:
Competitive salary based on experience (salary can potentially be more based on experience/skills)
IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to itcareers@hireresolve.za.com
About
Specialists in Civil, Structural, Mechanical Engineering, Information Technology, Mining, Manufacturing and Finance Careers! Hire Resolve is one of the larger and more agile South African recruitment companies that focus on placing professionals and skilled people in permanent employment and contract employment. We prefer and focus on working with top quality professionals and candidates in South Africa and Africa. Hire Resolve has successfully placed Engineering, Mining, IT, Manufacturing and Finance professionals with top firms across the Western Cape, Eastern Cape, KwaZulu Natal, Gauteng and in Africa. Hire Resolve has assisted candidates to find jobs at over 100 JSE listed companies of which many are global companies with offices and operations in South Africa and Africa. It is for this reason that we are well respected in the industries we operate in and in the recruitment industry.
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