Purpose of the role
The Project Manager is responsible for the successful delivery of document management, enterprise content management (ECM), workflow automation, business process automation (BPA), OCR, capture, and related software solutions. The role ensures projects are delivered on time, within budget, and according to agreed business outcomes, while coordinating technical teams, software consultants, customers, and third-party vendors throughout the project lifecycle.
Key Responsibilities
Software Implementation & Automation
• Manage Document Management System (DMS) implementation projects.
• Coordinate Business Process Automation (BPA) and workflow projects.
• Facilitate requirements-gathering and process discovery workshops.
• Document current-state and future-state business processes.
• Translate business requirements into functional specifications.
• Coordinate software configuration, testing, and deployment activities.
• Manage data migration activities where applicable.
• Oversee UAT (User Acceptance Testing) and sign-off processes.
• Ensure successful go-live and post-implementation support.
• Track customer adoption and project success metrics.
Change Management:
• Develop and execute change management plans.
• Conduct customer training and user enablement sessions.
• Manage stakeholder expectations during process changes.
• Drive user adoption of new digital workflows.
• Identify resistance to change and implement mitigation strategies.
Planning and Definition:
• Defining project scope, objectives, and deliverables, developing project plans, and setting timelines.
Resource Management:
• Identifying, allocating, and managing resources (human, financial, and material) effectively.
Budget Management:
• Creating and managing project budgets, tracking costs, and ensuring adherence to financial constraints.
Risk Management:
• Identifying potential risks, developing mitigation strategies, and managing risks throughout the project lifecycle.
Communication:
• Facilitating communication between stakeholders, team members, and other relevant parties, providing regular project updates.
Quality Assurance:
• Ensuring that the project deliverables meet the required quality standards and specifications.
Stakeholder Management:
• Managing relationships with stakeholders, addressing their concerns, and keeping them informed of project progress.
Project Closure:
• Ensuring proper project closure, including documentation, handover, and evaluation.
Qualifications
Education:
• A bachelor's degree in a relevant field (e.g., business administration, management)
Certifications:
• Project Management Professional (PMP) or PRINCE2 certifications can be beneficial
Experience and Skills
Experience:
• 5+ years of experience in project management, ideally with experience in the relevant industry.
Skills:
• Project Management Methodologies: Knowledge of project management methodologies like Agile, Waterfall, or PRINCE2.
• Communication: Strong ability to communicate effectively with senior stakeholders, including leading project meetings with customers.
• Leadership: Strong leadership and motivational skills.
• Time Management: Excellent time management and organizational skills.
• Problem-Solving: Ability to identify and solve problems creatively.
• Technical Skills: Experience or working knowledge of Document Management Systems (DMS), Enterprise Content Management (ECM), workflow automation platforms, OCR and intelligent capture solutions, Business Process Management (BPM), Microsoft 365 / SharePoint, API integrations and third-party software connectivity, cloud-based software deployments, and software licensing and subscription management.
Nice to Have
Recruitment shall be made in accordance with the Employment Equity Plan of the Company.
People living with disabilities are encouraged to apply.
