+2 more
Clear All Filters
Verified Ad
Reservationist (Ota Specialist) | Boutique Hospitality Group | Johannesburg | Ss
HotelJobs Thursday, 23 April 2026 1Job Summary
?? RESERVATIONIST (OTA SPECIALIST) VACANCY ALERT ?? ? Reservationist (OTA Specialist) ? Johannesburg (Head Office) ? Boutique Hospitality Group ? Salary: R25,000 CTC (Negotiable DOE) ? Role Overview: A fast-paced, detail-driven reservations role focused on managing all online and direct bookings across multiple luxury properties within a boutique hospitality group. This position requires strong OTA expertise, systems knowledge, and the ability to ensure seamless guest booking experiences while maintaining rate integrity and operational accuracy. ? Key Responsibilities: ? Reservations & OTA Management • Manage all reservations across direct and OTA channels (Expedia, Apply Below, etc.) • Maintain accurate availability, rates, content, and listings across platforms • Ensure rate parity across all booking channels • Process bookings, amendments, cancellations, and special requests • Handle guest booking enquiries professionally and efficiently ? Systems & Revenue Support • Work with channel managers and PMS systems (Opera or similar) • Support revenue management processes and reporting • Identify and flag discrepancies in rates, availability, and system updates • Liaise with internal teams to ensure accurate booking flow ? Guest Communication & Experience • Manage all pre-arrival guest correspondence • Ensure a seamless reservation experience aligned with luxury standards • Communicate guest requirements clearly to property teams ?️ Administration & Coordination • Maintain accurate reservation records and system updates • Ensure compliance with internal processes and operational standards • Provide administrative support to reservations and revenue teams ? Minimum Requirements: • 3+ years’ reservations experience in luxury hospitality (essential) • Strong OTA platform experience (Expedia, Apply Below, etc.) • Experience with channel managers and PMS systems (Opera or similar) • Strong understanding of rate management, availability control, and yield principles • Excellent written English communication skills • Strong Microsoft Office proficiency • Stable employment history with contactable references • Currently based in Johannesburg (essential) ? Key Competencies: • Exceptional attention to detail • Highly organised and deadline-driven • Strong communication and interpersonal skills • Ability to manage multiple priorities in a fast-paced environment • Professional, reliable, and accurate approach • Strong problem-solving ability • Calm and efficient under pressure • Ability to work independently and within a team ? Working Style: • Office-based head office role • Fast-paced, high-performance reservations environment ? For more details on this role and to apply, contact me today! Please note that only suitable candidates meeting the requirements of the position will be contacted.
HotelJobs
Recruiter
Error!
Success!
You have successfully created your alert.
You will receive an email when a new job matching your criteria is posted.
Please check your email. It looks like you haven't verified your account yet. Here's what you're missing out on:
- Response from employers
- Being able to log in and update your profile
- Apply for more jobs
Didn't receive the link? Resend Verification Link